SYNC™ 3
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WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.397
The SYNC 3 system allows you to interact with a variety of features using the touchscreen and voice commands. By integrating with your Bluetooth enabled phone, the touchscreen provides easy interaction with audio, multimedia, climate control, navigation, and your phone's SYNC 3 compatible apps.
To operate the touchscreen, you can simply touch the item or option that you want to select. The button changes color when you select it.
The SYNC 3 layout allows you to quickly select the feature you wish to use.
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Item |
Menu Item |
Action and Description |
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A |
Status Bar |
This bar displays icons and messages pertaining to current system activities including climate settings, voice commands and phone functions such as text messages. |
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B |
Home |
This button is available on the main screens. Pressing it takes you to the home screen view. |
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C |
Clock |
This shows the current time. You can set the clock manually or have it controlled by the vehicle's GPS location. See Settings (page 446). |
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D |
Outside Temperature |
This displays the current outside temperature. |
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E |
Feature Bar |
You can touch any of the buttons on this bar to select a feature. |
The touchscreen allows you quick access to all of your comfort, navigation, communication and entertainment options. Using the status and feature bar you can quickly select the feature you want to use.
Note: Your system is equipped with a feature that allows you to access and control audio features for 10 minutes after you switch the ignition off (and no doors open).
Additional icons also display in the status bar depending on market, vehicle options and current operation. If a feature is not active, the icon does not display. Certain icons may move to the left or right depending on what options are active.
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Callout |
Item |
Description |
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A |
Driver Temper- ature |
This shows the temperature the driver selects through the climate control system. |
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B |
Heated steering wheel (If equipped) |
When you activate the heated steering wheel option on the touch screen, this icon displays. It only displays when there is not a physical button for the heated steering wheel. |
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C |
Passenger Temperature |
When the passenger's temperature has been adjusted and is no longer linked to the driver's temperature, it displays here. If Dual is turned off and the temperatures are linked, the passenger's temperature does not display. |
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D |
Microphone Mute |
This icon displays when your phone's microphone is muted. A caller cannot hear you. |
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E |
Mute |
This icon displays when the audio system is muted. |
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Callout |
Item |
Description |
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F |
Download |
This icon appears when SYNC 3 receives a software update. Pressing the icon shows more details about the new software. |
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G |
Wi-Fi |
This icon appears if a Wi-Fi network is connected. |
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H |
Wi-Fi in Range |
An available Wi-Fi network is within range. |
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I |
Signal Strength |
This icon displays the phone signal strength and the roaming signal strength. |
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J |
Text Message |
This icon displays when you receive a text message on your phone. |
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K |
911 Assist Off |
This icon displays when 911 Assist is set to off and your phone is connected to SYNC. |
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L |
In-Call |
This icon displays when a phone call is active. |
Messages may also appear in the status bar to provide you with notifications. You can select the message to view the associated feature.
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Feature Bar Item |
Functions |
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Audio |
Allows you to control the media playing in your vehicle. You can control all audio features including AM, FM and satellite radio, CDs, and media streaming over a Bluetooth device or through a USB connection. |
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Climate |
Allows you to adjust the temperature, fan speed and airflow within the vehicle. |
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Phone |
Allows you to make calls, receive calls, and access the phonebook of your connected device. |
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Navigation (If equipped) |
Allows you to see your vehicle's location on a virtual road map, get driving directions to your destination and find points of interest along your route. |
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Feature Bar Item |
Functions |
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Apps |
Connect and control SYNC 3 compatible apps running on your iphone or android device. Also, access built-in additional features such as SiriusXM Traffic and Travel Link (if equipped). |
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If your vehicle is a hybrid, plug-in hybrid, or electric this is also where your settings and power information is located. |
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Settings |
You can customize your system with various settings for the touchscreen display, feature preferences, and how you want to interact with your vehicle. |
You can remove fingerprints with a dry, clean, soft cloth.
If dirt or fingerprints are still on the screen, apply a small amount of alcohol to the cloth and try to clean it again.
Note: Do not use detergent or any type of solvent to clean the touchscreen.
Note: Do not pour or spray alcohol onto the touchscreen.
Using voice commands allows you to keep your hands on the wheel and focus on what is in front of you. The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings).
The system also asks short questions (confirmation prompts) when it is not sure of your request or when there are multiple possible responses to your request.
When using voice commands, words and icons may appear in the status bar indicating the status of the voice command session. See Using Voice Recognition (page 410).
Depending on your vehicle and selected options you may be able to control some of the SYNC 3 features on your information display.
You can make the following adjustments using the information display SYNC 3 screen:
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Option |
Information |
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Entertain- ment |
Information for current audio playing. |
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Select source. |
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Naviga- tion |
View current road and speed limit (if information is available). |
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Option |
Information |
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View current route, next turn, time to your destination (depending on cluster level), distance to destination (depending on cluster level), and ability to cancel route. |
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If you do not have an active navigation route programed, the compass is shown. |
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Phone |
If you are not on a call, a call can be made by selecting:1 |
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All calls |
Incoming calls |
Outgoing calls |
Missed calls |
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If you are on a call, the call information is displayed on the information display. |
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If you are receiving a call, you can accept it by selecting OK on the right-hand steering wheel controls. |
1 Depending on your vehicle options, all of these choices may not display.
Use the OK and arrow buttons on the right side of your steering wheel to scroll through the available modes.
The selection menu expands and different options appear.
Note: If your vehicle is not equipped with navigation, compass appears in the display instead of navigation. If you press the right arrow to go into the compass menu, you can see the compass graphic. The compass displays the direction in which the vehicle is traveling, not true direction (for example, if the vehicle is traveling west, the middle of the compass graphic displays west; north displays to the left of west though its true direction is to the right of west).
Depending on your vehicle and option package, you can use different controls on your steering wheel to interact with the touchscreen system in different ways.
VOL: Control the volume of audio output.
Mute: Mute the audio output.
Voice: Press to start a voice session. Press again to stop the voice prompt and immediately begin speaking. Press and hold to end a voice session.
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PHONE ACCEPT: Press to answer a call or switch between calls.
PHONE REJECT: Press to end a call or reject an incoming call.
Note: On some models, SEEK NEXT may be combined with PHONE REJECT and SEEK PREVIOUS may be combined with PHONE ACCEPT.
M: Touch the control repeatedly to switch between media sources (modes).
See Steering Wheel (page 73).
Depending on your vehicle and option package, you may also have these controls on your instrument panel:
911 Assist (If Equipped)
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non-functional.
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WARNING: Unless the 911 Assist setting is set on before a crash, the system will not dial for help which could delay response time, potentially increasing the risk of serious injury or death after a crash.
WARNING: Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services immediately to avoid delayed response time which could increase the risk of serious injury or death after a crash. If you do not hear 911 Assist within five seconds of the crash, the system or phone may be damaged or
WARNING: Always place your phone in a secure location in your vehicle so it does not become a projectile or get damaged in a crash. Failure to do so may cause serious injury to someone or damage the phone which could prevent 911 Assist from working properly.Note: The SYNC 911 Assist feature must be set on before the incident.
Note: The SYNC 911 Assist feature only operates in the U.S., Canada or in a territory in which 911 is the emergency number.
Note: Before setting this feature on, make sure that you read the 911 Assist Privacy Notice later in this section for important information.
Note: If any user sets 911 Assist to on or off, that setting applies for all paired phones. If 911 Assist is switched off and the phone is connected to SYNC, an icon displays on the status bar.
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Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature.
If a crash deploys an airbag (excluding knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth enabled phone. You can learn more about the 911 Assist feature, by visiting:
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Website |
For important information about airbag deployment and the fuel pump shut-off please see the Supplementary Restrains and Roadside Emergencies sections of your owner manual.
To switch 911 Assist on and off please view the settings information. See Settings (page 446).
To make sure that 911 Assist works correctly:
Not all crashes will deploy an airbag or activate the fuel pump shut-off (the triggers for 911 Assist). If a connected cell phone sustains damage or loses its connection to SYNC during a crash, SYNC will search for and try to connect to a previously paired cell phone; SYNC will then attempt to call the emergency services.
Before making the call:
If you do not cancel the call, and SYNC makes a successful call, a pre-recorded message plays for the 911 operator, and then the occupant(s) in your vehicle is able to talk with the operator. Be prepared to provide your name, phone number and location immediately, because not all 911 systems are capable of receiving this information electronically.
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When you switch on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not switch the feature on.
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WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.405
Some features of this system may be too difficult to use while your vehicle is moving so they are restricted from use unless your vehicle is stationary.
See the following table for more specific examples.
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Restricted features |
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Cellular Phone |
Pairing a Bluetooth phone. |
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Browsing of list entries is limited for phone contacts and recent phone calls. |
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System Functionality |
Editing the keypad code. |
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Enabling Valet Mode. |
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Editing settings while the rear view camera or active park assist are active. |
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Wi-Fi |
Editing Wi-Fi settings. |
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Editing the list of wireless networks. |
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Connecting to a new Wi-Fi network. |
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Text Messages |
Viewing received text messages. |
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Navigation |
Using the keyboard to enter a destination. |
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Adding or editing Navigation Favorites entries or Avoid Areas. |
Why do I need a SYNC owner account?
Visit the website to sign up and register.
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Website |
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Website |
With a FordPass-equipped vehicle, you can use FordPass to track your vehicle’s location and remotely access vehicle features such as start, lock and unlock and vehicle status including fuel level and approximate mileage. You can also schedule specific times to remotely start your vehicle so it’s ready to hit the road as soon as you are. FordPass is available through a free download via the Apple App Store® or Google Play™. Message and data rates may apply. Services may be limited by mobile phone network coverage area.
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You can choose to download the update onto a USB drive or use Wi-Fi to deliver automatic updates.
To use the USB update you need to log into your owner account and visit the SYNC software update page.
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Website |
The website notifies you if an update is available. You can then select to download the update.
You will need an empty USB drive. Please check the website for minimum requirements. Once you have inserted the USB drive into your computer, choose to start the download. Follow the instructions provided to download the files to the USB drive.
The installation of most files occurs in the background, and does not interrupt your use of the system. Navigation updates cannot be installed in the background, because the files are too large.
To install the update in your vehicle, remove anything that is plugged in the USB ports on the media hub and plug in the USB drive containing the update. When the USB drive is plugged in, the installation should begin immediately. After a successful installation, the update is available the next time the vehicle is started.
Please reference the website for any further actions.
To update your System over Wi-Fi your vehicle must be connected to a Wi-Fi access point. Data rates may apply.
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Menu Item |
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Settings |
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Wi-Fi |
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Available Wi-Fi Networks |
You can then select your Wi-Fi network. You may have to enter the security code if the network is secured. The system confirms when it has connected to the network. |
You must also give the system permission to update automatically. Upon vehicle delivery, the System asks you if you would like to use the automatic update feature. If you agree to automatic updates, you can press OK to confirm. If this selection does not appear upon vehicle delivery you can access it through the General Settings. See Settings (page 446). You can also perform a master reset. See SYNC™ 3 Troubleshooting (page 460).
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Menu Item |
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Settings |
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General |
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Automatic System Updates |
From this menu, you can enable automatic updates. If you have not done so already, the system prompts you to set up a Wi-Fi connection when you enable this feature. |
When the system is connected via Wi-Fi and automatic updates are enabled, your system checks for software updates periodically. If a new version is available, it downloads at that time. Software downloads can take place for up to 30 minutes after you have switched your vehicle off. The updates do not interrupt the normal use of your SYNC 3 system. If a download does not complete for any reason, the download continues where it left off at the next Wi-Fi connected opportunity. Upon activation of an update, a banner displays on the touchscreen indicating the system update. Select the icon to see more detail. This icon displays for two ignition cycles.
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Menu Item |
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Settings |
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General |
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Automatic System Updates |
In this menu selection, you can change the selection for automatic updates to OFF. |
Customer Assistance
The SYNC support team is available to help you with any questions you are not able to answer on your own.
Monday-Saturday, 8:30am-8:00pm EST. United States: 1-800-392-3673.
Canada: 1-800-565-3673.
Mexico: 01-800-719-8466.
Times are subject to change due to holidays.
When you connect a cellular phone to SYNC 3, the system creates a profile within your vehicle that links to that cellular phone. This profile helps in offering you more cellular features and operating more efficiently. Among other things, this profile may contain data about your cellular phone book, text messages (read and unread), and call history, including history of calls when your cell phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short diagnostic log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur.
The cellular profile, media device index, and diagnostic log remain in your vehicle unless you delete them and are generally accessible only in your vehicle when the cellular phone or media player is connected.
If you no longer plan to use the system or your vehicle, we recommend you perform a Master Reset to erase all stored information. You can find more information about the Master Reset in General Settings. See Settings (page 446). System
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data cannot be accessed without special equipment and access to your vehicle's SYNC 3 module. Ford Motor Company, Ford of Canada and The Lincoln Motor Company do not access the system data for any purpose other than as described absent consent, a court order, or where
required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company, Ford of Canada and The Lincoln Motor Company.
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Item |
Tile |
Home screen display |
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A |
Audio |
Shows the active media source. |
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Item |
Tile |
Home screen display |
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If your vehicle does not have navigation, this space contains the compass. |
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B |
Phone |
The name of the connected phone appears on the screen. The status of the phone features also appear. This includes signal strength, battery charge, text messaging and roaming. |
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C |
Navigation * |
This map displays your current location or current route in real time. When you have navigation active, you also see the next turn and the length of time and distance to your destina- tion. If your vehicle does not have navigation, this space contains the audio information. |
* If equipped.
You can touch any of the feature displays to access that feature.
Anytime you select the home button, the system returns you to this screen.
You can access each feature controlled by SYNC 3 through a variety of commands.
To activate the SYNC 3 voice commands push the voice button on the steering wheel and
wait for the prompt.
USING VOICE RECOGNITION is a dynamic listing, meaning that it can
The SYNC 3 system allows you to use voice commands, to control features like audio and climate controls. By using voice commands, you can keep your hands on the wheel and your eyes on the road.
be the name of anything, such as artist, the name of contact or number. The context and the description of the command tell you what to say for this dynamic option.
There are some commands that work for every feature, these commands are:
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Voice Command |
Action and Description |
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Main Menu |
Brings you to the main menu. |
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Go back |
Returns you to the previous screen. |
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Cancel |
Ends the voice session. |
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List of Commands |
Gives you a list of possible voice commands. |
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List of Commands |
You can name any feature and the system gives a list of commands available for the feature. For example, you could say: |
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Voice Command |
Action and Description |
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Phone List of Commands |
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Navigation List of Commands |
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Next Page |
You can use this command to view the next page of options on any screen where multiple pages of choices are given. |
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Previous Page |
You can use this command to view the previous page of options on any screen where multiple pages of choices are given. |
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Help |
Gives you available commands you can use on the current screen. |
Included here are some of the most
popular commands for each SYNC 3 is a dynamic listing, meaning that for
feature.
audio voice commands it can be the name of a Sirius channel or a channel number, a radio frequency number, or the name of an artist, album, song or a genre.
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Voice command |
Description |
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Sirius Channel 1 |
You can say the Sirius channel name or number such as "Sirius channel 16". |
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You can also turn to a Sirius channel by saying the channel's name, such as "The Pulse". |
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AM FM |
Allows you to tune to a specific FM or AM frequency such as "FM 88.7" or "AM 1580". |
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FM HD 1 |
Allows you to tune to a specific HD frequency such as “FM 88.7 HD 1”. |
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Bluetooth Audio |
Allows you to listen to music on your Bluetooth connected device. |
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USB |
Allows you to listen to music on your USB connected device. |
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Play Genre Play Playlist Play Artist Play Album |
For USB audio only, you can say the name of an artist, album, song or a genre to listen to that selection. Your system must finish indexing before this option is available. For example, you could say "Play artist The Beatles" or "Play song Penny Lane". |
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Voice command |
Description |
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Play Podcast Play Song Play Audiobook |
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Browse Browse Artist Browse Album Browse Genre Browse Playlist Browse Audiobook Browse Podcast |
For USB audio only, you can say the name of an artist, album, or a genre to browse by that selec- tion. Your system must finish indexing before this option is available. For example you can say "Browse artist The Beatles" or "Browse genre folk". |
1 This option may not be available in all markets or may require a subscription.
You can control the temperature of the vehicle using voice commands.
is a dynamic listing, meaning that for climate voice commands it can be the desired degrees for the temperature setting.
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Voice command |
Description |
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Set Temperature |
Adjust the temperature between 60–85°F (15.5–29.5°C). |
You can use voice commands to connect your Bluetooth enabled phone to the system.
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Voice command |
Description |
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Pair Phone |
Follow the on-screen instructions to complete the pairing process. See Settings (page 446). |
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is a dynamic listing, meaning that for
phone voice commands it can be the name of the contact you wish to call or the digits you want to dial.
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Voice command |
Description |
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Call |
Allows you to call a specific contact from your phonebook such as "Call Jenny". |
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Call at |
Allows you to call a specific contact from your phonebook at a specific location such as "Call Jenny at Home". |
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Dial |
Allows you to dial a specific number such as “Dial 867-5309”. |
Please make sure that you are saying the contact name exactly as it appears in your contact list.
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Voice Command |
Description |
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<0-9> |
If you did not enter the full number with the first command, you can continue saying the number. |
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Dial |
Tells SYNC 3 to make the phone call. |
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Delete |
Tells SYNC 3 to erase the last block of digits you state. |
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Clear |
Tells SYNC 3 to erase the entire number. |
Text Message Voice Commands
To access text message options, press the voice button and say:
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Voice command |
Description |
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Listen to Message |
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Listen to text message |
You can say the number of the message you would like to hear. |
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Reply to Message |
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Navigation Voice Commands (If Equipped)
You can use any of the following commands to set a destination or find a
point of interest.
is a dynamic listing, meaning that for navigation voice commands it can be a POI category or a major brand name, where major brand name is a chain with more than 20 locations
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Voice command |
Description |
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Find an Address |
Allows you to enter the address search functionality. You can also search for an address in a specific state or province. |
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Find a |
State the name of the POI category or major brand name you would like to search for such as "Find restaurants". |
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Find a POI |
Allows you to enter the POI search functionality. |
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Find an Intersection |
Allows you to enter the intersection search functionality. |
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Find the Nearest |
State the name of a POI category or major brand name you would like to search for. |
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Show Previous Destinations |
Allows you to see a list of your previous destinations. |
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Show Favorites |
Allows you to see a list of your favorite destinations. |
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Drive Home |
Allows you to route to your home address. |
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Drive to Work |
Allows you to route to your work address. |
In addition, you can say these commands when a route is active:
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Voice command |
Description |
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Cancel Route |
Cancels the current route. |
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Detour |
Allows you to select an alternate route. |
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Repeat Instruction |
Repeats the last guidance prompt. |
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Show Route |
Displays the active route. |
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Route Summary |
Displays the list of upcoming maneuvers. |
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Voice command |
Description |
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Where Am I |
Provides current location. |
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Zoom in |
Allows you to zoom in on the map. |
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Zoom out |
Allows you to zoom out from the map. |
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Voice command |
Description |
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Mobile Apps |
SYNC 3 will prompt you to say the name of an app to start it on SYNC 3. |
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List Mobile Apps |
SYNC 3 will list all of the currently available Mobile Apps. |
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Find Mobile Apps |
SYNC 3 will search and connect to compatible app(s) running on your mobile device. |
There are also voice commands that you can use when app(s) are connected to SYNC 3:
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Voice command |
Description |
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Say the name of an app |
At any time, you can say the name of a mobile app to start the mobile app on SYNC 3. |
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Say the name of an app, followed by help |
SYNC 3 will list the available voice commands for the specified app if the app is running on SYNC 3. |
SiriusXM Traffic and Travel Link Voice Commands (If Equipped)
SiriusXM Traffic and Travel Link may not be available in all markets. Activation and a subscription are required.
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Voice command |
Description |
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Show Traffic |
Displays a list of traffic incidents. |
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Show Weather Map |
Displays the current weather map. |
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Show Fuel Prices |
Displays a list of fuel prices. |
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Show 5 Day Fore- cast |
Displays the 5 day weather forecast. |
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Help |
Voice Settings Commands
You can say the following commands to access the voice settings:
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Voice command |
Description |
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Voice Settings |
Allows you to enter the voice settings functionality. |
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Interaction Mode Standard |
Sets standard prompting with longer prompts. |
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Interaction Mode Advanced |
Sets advanced prompting with shorter prompts. |
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Call Confirmation On |
Allows the system to confirm before making a phone call. |
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Call Confirmation Off |
The system does not confirm before placing a call. |
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Voice Command Lists On |
The system displays a short list of available commands. |
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Voice Command Lists Off |
The system does not display the list of commands. |
You can use the volume control to adjust the volume of the system voice prompts. While prompt is active, adjust the volume control up or down to your desired setting.
Note: Depending on the current climate control settings, the fan speed may automatically go down while issuing voice commands or while making and receiving phone calls via SYNC to reduce the amount of background noise in the vehicle. The fan speed will automatically return to normal operation once the voice session ends. You can adjust the fan speed during a voice session, simply press the fan buttons (or turn the fan knob) to increase or decrease the fan speed to the setting you prefer.
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To disable this automatic fan speed reduction feature during voice sessions, press and hold the climate control AC and Recirculated air buttons simultaneously, release and then increase fan speed within 2 seconds. To re-enable this feature, repeat the above sequence.
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Message |
Message and description |
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A |
Sources |
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B |
Direct Tune |
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C |
Presets |
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You can access these options using the touchscreen or voice commands.
Press this button to select the source of media you want to listen to.
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Menu item |
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AM |
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FM |
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SIRIUS * |
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CD * |
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USB |
The name of the USB that is plugged in displays here. |
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Bluetooth Stereo |
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Apps |
If you have SYNC 3 compatible apps on your connected smart phone, they display here as individual source selections. |
* This feature may not be available in all markets and requires an active subscription.
You can use the tune or seek controls on the radio bezel to select a station.
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Menu item |
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Direct Tune |
A pop up appears, allowing you to type in the frequency of a station. You can only enter a valid station for the source you are currently listening to.
You can press the backspace button to delete the previously entered number.
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Menu item |
Action and descrip- tion |
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Enter |
Press to begin playing the station you have entered. |
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Cancel |
Press to exit without changing the station. |
Presets
To set a new preset, tune to the station and then press and hold one of the memory preset buttons. The audio mutes briefly while the system saves the station and then returns.
There are two preset banks available for AM and three banks for FM. To access additional presets, tap the preset button. The indicator on the preset button shows which bank of presets you are currently viewing.
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Note: This feature may not be available in all markets and requires an active subscription.
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SiriusXM satellite radio is a
subscription-based satellite radio service that broadcasts a variety of music, sports, news, weather, traffic and entertainment programming. Your factory-installed SiriusXM satellite radio system includes hardware and a limited subscription term that begins on the date of sale or lease of your vehicle. See an authorized dealer for availability.
For more information on extended subscription terms (a service fee is required), the online media player and a list of SiriusXM satellite radio channels, and other features, please visit www.siriusxm.com in the United States, www.siriusxm.ca in Canada, or call SiriusXM at 1-888-539-7474.
Note: SiriusXM reserves the unrestricted right to change, rearrange, add or delete programming. This includes canceling, moving or adding particular channels, and its prices, at any time, with or without notice to you. Ford Motor Company shall not be responsible for any such programming changes.
Note: This receiver includes the eCos real-time operating system. eCos is published under the eCos License.
|
Menu item |
Action and description |
|
|
Browse |
Touch this button to see a list of available stations. |
|
|
Direct Tune |
A pop-up appears, allowing you to type in the call numbers of a station. Once you enter the stations call numbers, you can select: |
|
|
Enter |
The system tunes to the station you select. |
|
|
Cancel |
You exit the pop-up and the current station continues to play. |
|
|
You can press the backspace button to delete the previous number. |
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|
Menu item |
Action and description |
|
|
Replay |
Replay audio on the current channel. You can replay approx- imately 45 minutes of audio as long as you remain tuned to the current station. Changing stations erases the previous audio. |
|
|
Live |
When you are in replay mode, you are not able to select a different preset until you return to live audio. Pressing this button returns you to the live broadcast. |
|
|
ALERT |
Save the current song, artist, or team as a favorite. The system alerts you when it plays again on any channel. Selecting this button allows you to enable and edit alerts. See Settings (page 446). |
To set a preset, tune to the station then press and hold one of the memory preset buttons. The audio mutes briefly while the system saves the station and returns once the station is stored.
There are three preset banks available for SiriusXM. To access additional presets, tap the preset button. The indicator on the preset button shows which bank of presets you are currently viewing.
You need your ESN to activate, modify or track your satellite radio account. See Settings (page 446).
|
Potential reception issues |
|
|
Antenna obstructions |
For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage and other materials as far away from the antenna as possible. |
|
Terrain |
Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense tree foliage and thunder- storms can interfere with your reception. |
|
Station overload |
When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a weaker one and the audio system may mute. |
|
Satellite radio signal interference |
Your display may show ACQUIRING... to indicate the interfer- ence and the audio system may mute. |
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|
Troubleshooting tips |
||
|
Message |
Cause |
Action |
|
Acquiring Signal |
Radio requires more than two seconds to produce audio for the selected channel. |
No action required. This message should disappear shortly. |
|
Satellite antenna fault SIRIUS system failure |
There is an internal module or system failure present. |
If this message does not clear shortly, or with an ignition key cycle, your receiver may have a fault. See an authorized dealer for service. |
|
Invalid Channel |
The channel is no longer avail- able. |
Tune to another channel or choose another preset. |
|
Unsubscribed Channel |
Your subscription does not include this channel. |
Contact SiriusXM at 1-888- 539-7474 to subscribe to the channel, or tune to another channel. |
|
Satellite acquiring signal... |
The signal is lost from the Siri- usXM satellite or SiriusXM tower to your vehicle antenna. |
The signal is blocked. When you move into an open area, the signal should return. |
|
Updating... |
Update of channel program- ming in progress. |
No action required. The process may take up to three minutes. |
|
Questions? Call 1- 888-539-7474 |
Your satellite service is no longer available. |
Contact SiriusXM at 1-888- 539-7474 to resolve subscrip- tion issues. |
|
None found. Check channel guide. |
All the channels in the selected category are either skipped or locked. |
Use the channel guide to turn off the Lock or Skip function on that station. |
|
SIRIUS Subscription updated |
SiriusXM has updated the channels available for your vehicle. |
No action required. |
Note: This feature may not be available in all markets.
To activate HD radio, please see the Radio Settings in the Settings Chapter. See Settings (page 446).
Note: HD Radio broadcasts are not available in all markets.
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HD Radio technology is the digital evolution of analog AM/FM radio. Your system has a special receiver that allows it to receive digital broadcasts (where available) in addition to the analog broadcasts, it already receives. Digital broadcasts provide a better sound quality than analog broadcasts with free,
crystal-clear audio and no static or distortion. For more information, and a guide to available stations and programming, please visit:
|
Website |
When HD Radio is on and you tune to a station broadcasting HD Radio technology, you may notice the following indicators on your screen:
The HD logo is grey when acquiring a digital station, and then changes to orange when digital audio is playing. When this logo is available, you may also see Title and Artist fields on-screen.
The multicast indicator appears in FM mode (only) if the current station is broadcasting multiple digital broadcasts. The highlighted numbers signify available digital channels where new or different content is available. HD1 signifies the main programming status and is available in analog and digital broadcasts. Other multicast stations (HD2 through HD7) are only available digitally.
Note: There is also an additional feature for stations that have more than 1 HD multicast (For example, HD1 or HD2). The HD logo and Radio text appears as a button. Pressing this button allows you cycle through all of the HD stations on that specific frequency. For example, if you are on 101.1 and it has HD1, HD2, HD3, pressing the button repeatedly causes the radio to cycle through the HD stations in a cyclic increasing order.
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|
Message |
Action and description |
|
Presets |
Allows you to save an active channel as a memory preset. Touch and hold a memory preset slot until the sound returns. There is a brief mute while the radio saves the station. Sound returns when the channel saves. When switching to an HD2 or HD3 memory preset, the sound mutes before the digital audio plays, because the system has to reacquire the digital signal. |
Note: As with any station you save, you cannot access the saved station if your vehicle is outside the station’s reception area.
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|
Potential reception issues |
|
|
Reception area |
If you are listening to a multicast station and you are on the fringe of the reception area, the station may mute due to weak signal strength. |
|
If you are listening to HD1, the system changes back to the analog broadcast until the digital broadcast is available again. However, if you are listening to any of the possible HD2-HD7 multicast channels, the station mutes and stays muted unless it is able to connect to the digital signal again. |
|
|
Station blending |
When the system first receives a station (aside from HD2- HD7 multicast stations), it first plays the station in the analog version. Once the receiver verifies the station is an HD Radio station, it shifts to the digital version. Depending on the station quality, you may hear a slight sound change when the station changes from analog to digital. Blending is the shift from analog to digital sound or digital back to analog sound. |
In order to provide the best possible experience, use the contact form to report any station issues found while listening to a station broadcasting with HD Radio technology. Independent entities own and operate each station. These stations are responsible for ensuring all audio streams and data fields are accurate.
|
Potential station issues |
||
|
Issues |
Cause |
Action |
|
Echo, stutter, skip or repeat in audio. Increase or decrease in audio volume. |
This is poor time alignment by the radio broadcaster. |
No action required. This is a broadcast issue. |
|
Sound fading or blending in and out. |
The radio is shifting between analog and digital audio. |
No action required. The recep- tion issue may clear up as you continue to drive. |
|
There is an audio mute delay when selecting HD2 or HD3, multicast preset or Direct Tune. |
The digital multicast is not available until the HD Radio broadcast is decoded. Once decoded, the audio is available. |
No action required. This is normal behavior. Wait until the audio is available. |
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|
Potential station issues |
||
|
Issues |
Cause |
Action |
|
Cannot access HD2 or HD3 multicast channel when recalling a preset or from a direct tune. |
The previously stored multicast preset or direct tune is not available in your current recep- tion area. |
No action required. The station is not available in your current location. |
|
Text information does not match currently playing audio. |
Data service issue by the radio broadcaster. |
Fill out the station issue form. * |
|
There is no text information shown for currently selected frequency. |
Data service issue by the radio broadcaster. |
Fill out the station issue form. * |
HD Radio Technology manufactured under license from DTS Inc. and foreign patents. HD Radio and the HD and HD Radio logos are proprietary trademarks of DTS Inc. Ford Motor Company and DTS Inc. are not responsible for the content sent using HD Radio technology. Content may be changed, added or deleted at any time at the station owner's discretion.
* You can find the form here:
|
Website |
CD (If equipped)
Once you select this option, the system returns you to the main audio screen.
The current audio information appears on the screen.
|
Button |
Function |
|
Browse |
You can use the browse button to select a track. |
|
Repeat |
Select this button and a small number one displays to indicate the track is set to repeat. For MP3 CDs, this button allows you to toggle through repeat off, repeat one track (a small number one displays), and repeat current folder (a small folder displays). |
|
Shuffle |
Select the shuffle symbol to have the audio on the disk play in random order. |
You can use the forward, reverse, pause or play buttons to control the audio playback.
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Bluetooth Stereo and USB allow you to
access media that you store on your Bluetooth device or USB device such as music, audio books or podcasts.
|
Button |
Function |
|
Repeat |
Pressing the repeat button toggles the repeat setting through three modes: repeat off (button not highlighted), repeat all (button highlighted) and repeat track (button highlighted with a small number one). |
|
Shuffle |
Play the tracks in random order. |
You can use the forward, reverse, pause or play buttons to control the audio playback.
To get more information about the currently playing track, press the cover art or Info button.
For some devices, SYNC 3 is able to provide 30-second skip buttons when you listen to audio books or podcasts. These buttons allow you to skip forward or backward within a track.
While playing audio from a USB device you can look for certain music by selecting the following:
|
Button |
Function |
|
Browse |
If available, displays the list of tracks in the Now Playing playlist. |
|
New Search |
This option, which is available under browse, allows you to play all tracks or to filter the available media into one of the below categories. |
|
Play All |
|
|
Playlists |
|
|
Artist |
|
|
Albums |
|
|
Songs |
|
|
Genres |
|
|
Podcasts |
|
|
Audio books |
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|
Button |
Function |
|
Composers |
|
|
A-Z Jump |
This button allows you to choose a specific letter to view within the category you are browsing. |
|
Explore Device |
If available, this allows you to browse the folders and files on your USB device. |
The USB port is on the instrument panel.
This feature allows you to plug in USB media devices, memory sticks, flash drives or thumb drives, and charge devices if they support this feature.
Select this option to play audio from your USB device.
The system supports the use of certain audio apps such as iHeartRadio through a USB or Bluetooth enabled device.
Each app gives you different on-screen options depending on the app's content. See Apps (page 443).
The system is capable of hosting nearly any digital media player, including iPod, iPhone, and most USB drives.
Supported audio formats include MP3, WMA, WAV, AAC, and FLAC.
Supported audio file extensions include MP3, WMA, WAV, M4A, M4B, AAC, and FLAC.
Supported USB file systems include: FAT, exFAT, and NTFS.
SYNC 3 is also able to organize the media from your USB device by metadata tags. Metadata tags, which are descriptive software identifiers embedded in the media files, provide information about the file.
If your indexed media files contain no information embedded in these metadata tags, SYNC 3 may classify the empty metadata tags as unknown.
SYNC 3 is capable of indexing up to 50,000 songs per USB device, for up to 10 devices.
Touch the climate button on the touchscreen to access your climate control features.
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Note: You can switch temperature units between Fahrenheit and Celsius. See Settings (page 446).
Touch the button to access additional controls for the front climate system.
Touch the button to direct airflow to the windshield air vents and de-mister.
Touch the button to direct airflow to the instrument panel air vents.
Touch the button to direct airflow to the footwell air vents.
You can direct air through any combination of these air vents.
Touch up or down to increase or decrease the volume of air that circulates in your vehicle.
Touch up or down on the left-hand temperature control to set the left-hand temperature.
Note: This control also adjusts the right-hand side temperature when you switch off dual zone mode.
Touch up or down on the right-hand temperature control to set the right-hand temperature.
Touch the button to switch on automatic operation, then set the temperature.
The system adjusts the blower motor speed, air distribution, air conditioning operation, and outside or recirculated air to reach and maintain the temperature you have set.
A pop-up appears on the screen to display the air conditioning options.
MAX A/C: Touch the button to activate and maximize cooling. The driver and passenger temperatures are set to LO, recirculated air flows through the instrument panel vents, air conditioning automatically turns on and the fan automatically adjusts to the highest speed.
A/C: Touch to switch the air conditioning on or off. Use A/C with recirculated air to improve cooling performance and efficiency.
Note: In certain conditions, such as maximum defrost, the air conditioning compressor may continue to operate even though you switch off the air conditioning.
Touch the button.
Touch the button to cycle through the various climate controlled seat settings and off.
427
Touch the button to switch on temperature control for the right-hand side of the vehicle.
Touch the button.
Touch the button to clear the rear window of thin ice and fog.
Touch the button to cycle through the various heat settings and off.
Touch the button.
Touch the button for maximum cooling.
Recirculated air flows through the instrument panel air vents, air conditioning turns on and the blower motor adjusts to the highest speed.
Touch the button for maximum defrosting.
Air flows through the windshield air vents, and the blower motor adjusts to the highest speed.
You can also use this setting to defog and clear the windshield of a thin covering of ice.
Note: To prevent window fogging, you cannot select recirculated air when maximum defrost is on.
Note: The heated rear window also turns on when you select maximum defrost.
Touch the button to switch between outside air and recirculated air.
The air currently in the passenger compartment recirculates. This may reduce the time needed to cool the interior, when used with A/C, and reduce unwanted odors from entering your vehicle.
Note: Recirculated air may turn off, or prevent you from switching on, in all air flow modes except MAX A/C to reduce the risk of fogging. Recirculation may also turn on and off in various air distribution control combinations during hot weather to improve cooling efficiency.
Touch the button to cycle through the various ventilated seat settings and off.
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Touch the button to access additional controls for the rear climate system.
Touch the button.
When on, you can only operate the rear passenger settings
through the front controls.
PHONE
Touch the button to switch on rear automatic operation, then set the temperature.
Touch the button to cycle through the various climate controlled seat settings and off.
Touch the button to cycle through the various heat settings and off.
Touch the button to cycle through the various ventilated seat settings and off.
Hands-free calling is one of the main features of the system. Once you pair your cell phone, you can access many options using the touchscreen or voice commands. While the system supports a variety of features, many are dependent on your cell phone’s functionality.
Pair your Bluetooth enabled phone with the system before using the functions in hands-free mode.
Switch on Bluetooth on your device to begin pairing. See your phone’s manual if necessary.
|
Menu Item |
|
Add a Bluetooth Device |
429
|
Menu Item |
|
Add a Bluetooth Device |
|
Then select: |
|
Discover Other Bluetooth Devices |
At a minimum, most cell phones with Bluetooth wireless technology support the following functions:
Other features, such as text messaging using Bluetooth and automatic phonebook download, are phone-dependent features.
This menu becomes available after pairing a phone.
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E251249
|
Item |
Menu Item |
Action and Description |
|||
|
A |
Recent Call List |
Displays your recent calls. You can place a call by selecting an entry from this list. You can also sort the calls by selecting the drop down menu at the top of the screen. You can choose: |
|||
|
All |
Incoming |
Outgoing |
Missed |
||
|
B |
Contacts |
All of your contacts from your phone display in alphabet- ical order. |
|||
|
A-Z Jump |
Selecting this button allows you to choose a specific letter to view. |
||||
|
C |
Phone Settings |
Displays the name of your phone and takes you to the phone settings options. From this menu, you can pair subsequent devices, set ring tones and alerts. |
431
|
Item |
Menu Item |
Action and Description |
|
|
D |
Change Device |
Gives you access to the list of paired or connected Bluetooth devices allowing you to change or select a device. |
|
|
E |
Text Messages |
Displays all recent text messages. |
|
|
F |
Phone Keypad |
Use this keypad to dial in a phone number. Use the backspace button to delete numbers. |
|
|
Call |
Press this button to begin a call. |
||
|
G |
Do Not Disturb |
Touch this button to reject all incoming calls automatic- ally. Text message notifications do not display on the screen. All ringtones and alerts are set to silent. |
Users with phones having voice services may see a button to access the feature. For example, iPhone users see a Siri button. A press and hold of the voice button on the steering wheel also accesses this feature.
There are many ways to make calls from the SYNC 3 system, including using voice commands. See Using Voice Recognition (page 410). You can use the touchscreen to place calls as well.
432
|
Menu Item |
Action and Description |
|
Contacts |
You can then select the name of the contact you want to call. Any numbers stored for that contact display along with any stored contact photos. You can then select the number that you want to call. The system begins the call. |
To call a number from your recent calls, select:
|
Menu Item |
Action and Description |
|
Recent Call List |
You can then select an entry that you want to call. The system begins the call. |
To call a number that is not stored in your phone, select:
|
Menu Item |
Action and Description |
|
Phone Keypad |
Select the digits of the number you wish to call. |
|
Call |
The system begins the call. |
Pressing the backspace button deletes the last digit you typed.
During an incoming call, an audible tone sounds. Caller information appears in the display if it is available.
|
Menu Item |
|
Accept |
Note: You can also accept the call by pressing the phone button on the steering wheel.
|
Menu Item |
|
Reject |
Note: You can also reject the call by pressing the phone button on the steering wheel.
Ignore the call by doing nothing. SYNC 3 logs it as a missed call.
During a phone call, the contacts name and number display on the screen along with the call duration.
The phone status items are also visible:
• Signal Strength.
• Battery.
You can select any of the following during an active phone call:
433
|
Item |
|
|
Privacy |
Transfer the call to the cell phone or back to SYNC 3. |
Text Messaging
Note: Downloading and sending text messages using Bluetooth are cell phone-dependent features.
Note: Certain features in text messaging are speed-dependent and not available when your vehicle is traveling at speeds over 3 mph (5 km/h).
|
Menu Item |
Action and Description |
|
Hear It |
Have SYNC 3 read the message to you. |
|
View |
View the text on the touchscreen. |
|
Call |
To call the sender. |
|
Reply |
You can select from 15 preset messages. Press the message that you would like to use and confirm to send the message. SYNC 3 confirms when the message is sent successfully. |
|
Close |
To exit the screen. |
Smartphone Connectivity(IfEquipped)
SYNC 3 allows you to use Apple CarPlay and Android Auto to access your phone.
When you use Apple CarPlay or Android Auto, you can:
Apple CarPlay and Android Auto disable some SYNC 3 features.
Most Apple CarPlay and Android Auto features use mobile data.
Apple CarPlay requires an iPhone 5 or newer with iOS 7.1 or newer. Updating to the latest iOS version is recommended.
1. Plug your phone into a USB port. See
USB Port (page 358).
434
After completing the setup, your phone connects to CarPlay automatically when plugged into a USB port.
|
Menu Item |
|
Apple CarPlay Preferences |
|
Your device is listed if SYNC detects Apple CarPlay. Select the name of your device and set the Apple CarPlay switch to off. |
To return to SYNC 3, go to the Apple CarPlay home screen and select the SYNC app.
Note: Contact Apple for Apple CarPlay support.
Android Auto is compatible with most devices with Android 5.0 or newer.
Note: The Android Auto App may not be available within your current market.
USB Port (page 358).
Note: You may be prompted to update additional apps on your device (this may require mobile data usage).
|
Menu Item |
|
Android Auto Preferences |
|
Your device is listed if SYNC detects Android Auto. Select the name of your device and set the Android Auto switch to off. |
Note: You may need to slide your Settings screen to the left to select Apple CarPlay Preferences or Android Auto Preferences.
To return to SYNC 3, select the speedometer icon in the Android Auto menu bar at the bottom of the touchscreen, and then touch the option to return to SYNC.
Note: Contact Google for Android Auto support.
NAVIGATION (IF EQUIPPED)
Your navigation system is comprised of two main features, destination mode and map mode.
Map mode shows advanced viewing comprised of 2D city maps, 3D landmarks and 3D city models (when available). 2D city maps show detailed outlines of buildings, visible land use, landscape features, and detailed railroad infrastructure for the most essential cities around the globe.
3D landmarks appear as clear, visible objects that are typically recognizable and have a certain tourism value.
435
3D city models are complete 3D models of entire city areas including navigable roads, parks, rivers and rendered buildings. 3D landmarks and city models appear in 3D map mode only. Coverage of these varies and improves with updated map releases.
Select the zoom in icon to see a closer view of the map.
Re-center the map by pressing this icon whenever you scroll the map away from your vehicle’s current location.
Mute: Press to mute the audio navigation guidance. Press the button again to un-mute the guidance.
Select the zoom out icon to see a farther away view of the map.
You can adjust the view in preset increments. You can also pinch to zoom in or out of the map.
The information bar tells you the names of streets, cities or landmarks as you hover over them with the crosshair curser.
You can change your view of the map by tapping on the location indicator icon on the right hand side of the screen. You can choose from the following options:
Heading up (2D map) This always shows the direction of forward travel to be upward on the screen. This view is available for map scales up to 3 mi (5 km).
North up (2D map) always shows the northern direction to be upward on the screen.
3D map mode provides an elevated perspective of the map. Adjust this viewing angle and rotate the map 180 degrees by touching the map twice, and
then dragging your finger along the shaded bar with arrows at the bottom of the map.
Points of Interest (POI) grouping icon: You can choose up to three POI icons to display on the map. If the chosen POIs are located close together or are
at the same location a box is used to display a single category icon instead of repeating the same icon, in order to reduce clutter. When you select the box on the map, a pop-up appears indicating how many POIs are in this location. Select the pop up to see a list of the available POIs. You can scroll through and select POIs from this list.
If your vehicle is low on charge or fuel, station icons automatically display on the map.
If you have subscribed to SiriusXM Traffic and Travel Link (where available), traffic flow will be indicated on the map by green (clear), yellow (slowing), and red (stopped) road highlights. Traffic flow is indicated where the information is available and varies across the US.
You can choose to display traffic icons on the map representing twelve different types of incidents. See Settings (page 446).
You can set a destination by hovering above a location and selecting:
436
|
Menu Item |
Description |
|
Destination |
|
|
Enter a navigation destination in any of the following formats: |
|
|
Search |
Street Address |
|
(number, street, city, state) |
|
|
For example "12 Mainstreet Dearborn MI" |
|
|
Partial Address (number, street) if searching in current state (number, street and zip code (or postal code in Canada)) if searching out of state You can enter unique addresses that contain door number prefixes with or without the prefix. For example, you could enter "6N340 Fairway Lane" or "340 Fairway Lane". |
|
|
City |
|
|
(name or zip code) |
|
|
Point of Interest |
|
|
(name or category) |
|
|
Intersection |
|
|
(street 1 / street 2) (street 1 and street 2) (street 1 & street 2) (street 1 @ street 2) (street 1 at street 2) |
|
|
Latitude and Longitude |
|
|
(##.###### , ##.######) This is in a decimal degrees format, one to six decimal places are accepted. |
|
|
You are given autocomplete options below the address bar to select as you type. |
437
|
Menu Item |
Description |
|
|
If you do not give an exact destination, a menu displays with your possible selections. |
||
|
Previous Destina- tions |
Collections of your last 40 navigation destinations display here. You can select any option from the list to select it as your destination. |
|
|
Delete All |
Select this option to remove all previous destinations. |
|
|
Home |
Select to navigate to your set Home destination. The time it takes to travel from your current location to Home displays. To set your Home, press: |
|
|
Home |
A prompt appears asking if you would like to create a favorite for home. Select: |
|
|
Yes |
Enter a location into the search bar and press: |
|
|
Save |
||
|
Work |
Select to navigate to your set Work destination. The time it takes to travel from your current location to Work displays. To set your Work: |
|
|
Work |
A prompt appears asking if you would like to create a favorite for work. Select: |
|
|
Yes |
Enter a location into the search bar and press: |
|
|
Save |
||
|
Favorites |
Favorites include any location you have previously saved. To add Favorites: |
|
|
Add a Favorite |
Select this button and enter a location into the destination bar. |
|
|
Search |
Select this option to have the system locate the address you have entered. |
|
|
Save |
Select this button when the address you have entered appears on the screen. |
|
|
The address saves as a favorite and you see the favorites screen. You can now select this address from the favorites screen. |
||
|
Point of Interest (POI) Categories |
POI categories that may display (based on market and vehicle configuration): |
|
|
Food |
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|
Menu Item |
Description |
|
|
Fuel |
||
|
Hotel |
||
|
ATM |
||
|
See All |
Press to view additional categories. Once you have selected a category, follow the menus to find what you are looking for. |
|
|
Inside of these categories you can search by: |
||
|
Nearby |
||
|
Along Route |
||
|
Near Destination |
||
|
In a City |
|
Menu Item |
Action and Description |
|
|
Save |
This saves the destination to your favorites. |
|
|
Start |
This shows you a map of your entire route. You can then choose your route from three different options. |
|
|
Fastest |
Uses the fastest moving roads possible. |
|
|
Shortest |
Uses the shortest distance possible. |
|
|
Economical Route |
Uses the most fuel-efficient route. |
|
|
The time and distance for each route also displays. |
||
|
Cancel |
On the route screen, you can choose to cancel the current navigation. The system asks for confirmation then returns you to the map mode screen. |
Once you have chosen your destination, press:
|
Menu Item |
Action and Description |
|
Start |
The system uses a variety of screens and prompts to guide you to your destination. |
439
|
Menu Item |
Action and Description |
|
During Route guidance, you can press the maneuver arrow icon on the map if you want the system to repeat route guidance instructions. When the system repeats the last guidance instruction, it updates the distance to the next guidance instruction, since it detects that the vehicle is moving. The navigation map shows your estimated time of arrival, remaining travel time and the distance to your destination. SYNC 3 may not always announce vehicle arrival at the exact point of your destination and you may have to cancel a route manually. |
In map mode and during active navigation you can access the navigation menu.
During active navigation, touch the bottom of the screen to view the menu and other buttons.
|
Button |
||
|
Menu |
||
|
You can then select: |
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|
Screen View |
Full Map |
A full screen map displays during navigation. |
|
Highway Exit Info |
Highway exit information displays on the right hand side of the screen during navigation. Points of interest icons display for restaurants, hotels, fuel stations and ATMs when they are present at the exit. You can select the POI icons to receive a listing of specific locations. You can select the POI location as a waypoint or destination if desired. |
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|
Turn List |
Only available during an active route. Displays all of the turns on the current route. You can choose to avoid any road on the turn list by selecting the road from the list. A screen then appears and you can press: |
|
|
Avoid |
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|
The system calculates a new route and displays a new turn list. |
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|
Traffic List |
You can find the SiriusXM Traffic and Travel Link information by pressing this button. This information requires an active subscription to SiriusXM Traffic and Travel Link. |
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|
Button |
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|
When a route is not active, a list of nearby traffic incidents displays (if any are present). When a route is active, you can choose to display a list of traffic nearby or on the route. |
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|
Navigation Settings |
Press this button to adjust your preferences. See Settings (page 446). |
|
|
Where Am I? |
Provides your current location city and the nearest road. |
|
|
The following are only available on the menu during an active navigation route: |
||
|
Cancel Route |
The system asks for confirmation and then returns you to the map mode screen. |
|
|
View Route |
Press this to see a map of the full route. |
|
|
Detour |
An alternate route displays in comparison with the current route. |
|
|
Edit Waypoints |
Only available if you have an active waypoint on your route. See Waypoints later in this section for information on how to set waypoints. |
|
|
Use this button to re-order or remove your waypoints. |
||
|
You can also have the system set the order for you by pressing: |
Optimize Order |
|
|
To return to your route press: |
Go |
You can add a waypoint to a navigation route as a destination along your route.
To add a waypoint:
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|
Menu Item |
|
|
Add Waypoint |
The waypoint list then appears and you are able to re-order all of your waypoints by selecting the menu icon on the right hand side of the location. You can select up to five waypoints. |
|
You can also have the system set the order for you by pressing: |
Optimize Order |
|
To return to your route, press: |
Go |
The AppLink app allows you to use some SYNC 3 navigation features on your phone.
When you switch your ignition off, the location of your vehicle is recorded and sent to your SYNC AppLink app. The location of your vehicle can be viewed within the app. You can also view walking directions to your vehicle.
When you park near your destination, the system provides walking directions to your destination.
Your paired phone can be used to access additional points of interest (POI). These points of interest can only be access when your phone is paired.
You can send destinations to your navigation system using a computer or phone using AppLink.
cityseeker (If Equipped)
Note: cityseeker point of interest (POI) information is limited to approximately 1,110 cities (1,049 in the United States, 36 in Canada and 15 in Mexico).
cityseeker, when available, is a service that provides more information about certain points of interest such as restaurants, hotels and attractions.
When you have selected a point of interest, the location and information appear, such as address, phone number and a star rating.
Press More Information to see a photo, a review, a list of services and facilities, the average room or meal price and the web address. This screen displays the point of interest icons.
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For restaurants, cityseeker can provide information such as star rating, average cost, review, handicap access, hours of operation, and website address.
For hotels, cityseeker can provide information such as star rating, price category, review, check-in and checkout times, hotel service icons and website address. Hotel service icons include:
Attractions include nearby landmarks, amusement parks, historic buildings and more. cityseeker can provide information such as star rating, reviews, hour of operation and admission price.
SiriusXM Traffic and Travel Link is available on vehicles equipped with navigation and only in select markets. You must activate and subscribe to receive SiriusXM Traffic and Travel Link information. It helps you locate the best gas prices, find movie listings, get current traffic alerts, view the weather map, get accurate ski conditions and see current sports scores. See Apps (page 443).
The system calculates a reasonable efficient route based on available speed limits, traffic, and road conditions. You may know a local short cut that is more efficient at a given time than the route provided by SYNC 3, but you should expect a slight difference in minutes or miles with the SYNC 3 route.
Annual navigation map updates are available for purchase through your dealership, by calling 1-866-462-8837 in the United States and Canada or
01-800-557-5539 in Mexico. You can also visit:
|
Website |
You need to specify the make and model of your vehicle to determine if there is an update available.
HERE is the digital map provider for the navigation application. If you find map data errors, you may report them directly to HERE by going to www.here.com/mapcreator. HERE evaluates all reported map errors and responds with the result of their investigation by e-mail.
Map coverage includes the USA (including Puerto Rico and the US Virgin Islands), Canada and Mexico.
The system enables voice, steering wheel, and touch screen control of SYNC 3 AppLink enabled smartphone apps.
Once an app is running through AppLink, you can control main features of the app through voice commands and steering wheel controls.
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Note: Available AppLink enabled apps will vary by market.
Note: You must pair and connect your smartphone via Bluetooth to SYNC 3 to access AppLink.
Note: iPhone users may have to connect the phone to a USB port with an Apple USB cable.
Note: For information on available apps, supported smartphone devices and troubleshooting tips please visit:
|
Websites |
|
owner.ford.com www.syncmyride.ca www.syncmaroute.ca |
Note: Make sure you have an active account for the app that you have downloaded.
Some apps will work automatically with no setup. Other apps will want you to configure your personal settings and personalize your experience by creating stations or favorites. We recommend you do this at home or outside of your vehicle.
Note: We encourage you to review the smartphone app’s terms of service and privacy policies because Ford is not responsible for your app or its use of data.
Note: AppLink is a native SYNC system feature. Accessing mobile apps through AppLink is only possible when Android Auto or Apple CarPlay are disabled. Some apps may only be accessible in the car through AppLink and others only through Android Auto or Apple CarPlay. Please refer to the Smartphone Connectivity information to disable Android Auto or Apple CarPlay.
Note: In order to use an app with SYNC 3, the app needs to be running in the background of your phone. If you shut down the app on your phone, it shuts down the app on SYNC 3 as well.
Note: If a SYNC 3 AppLink compatible app is not shown in the Apps Domain, make sure the required app is running on the mobile device.
|
Menu Item |
Action and Descrip- tion |
|
Find Mobile Apps |
SYNC 3 will search and connect to compatible app(s) running on your mobile device. |
In order to enable mobile apps, SYNC 3 requires user consent to send and receive app authorization information and updates using the data plan associated with the connected device.
The connected device sends data to Ford in the United States. The information is encrypted and includes your VIN, SYNC 3 module number, odometer, usage statistics and debugging information. We retain this data for only as long as necessary to provide this service, troubleshoot, and improve products and services and to offer you products and services that may interest you where allowed by law.
Note: You must enable mobile apps for each connected device the first time you select a mobile app using the system.
Note: Ford reserves the right to limit functionality or deactivate mobile apps at any time.
Note: Standard data rates apply. Ford is not responsible for any additional charges you may receive from your service provider, when your vehicle sends or receives data through the connected device. This includes any additional charges incurred due to driving in areas when roaming or out of a home network.
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You can enable and disable apps through settings. See Settings (page 446).
The system organizes the app permissions into groups. You can change a permission group status at any time when not driving by using the settings menu. While in the settings menu, you can also see the data included in each group.
When you launch an app using SYNC 3, the system may ask you to grant certain permissions, for example, Vehicle information, Driving characteristics, GPS and Speed and Push notifications. You can enable all groups or none of them during the initial app permissions prompts. The settings menu offers individual group permission control.
Note: You are only prompted to grant permissions the first time you use an app with SYNC 3.
Note: If you disable group permissions, apps still work with SYNC 3 unless you deactivate All Apps in the settings menu.
SiriusXM Traffic and Travel Link (If Equipped)
|
primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. |
Note: SiriusXM Traffic and Travel Link may not be available in all markets.
Note: In order to use SiriusXM Traffic and Travel Link, your vehicle must have navigation.
Note: A paid subscription is required to access and use these features. Go to www.siriusxm.com/travellink for more information.
Note: Visit www.siriusxm.com/traffic and click on Coverage map and details for a complete listing of all traffic areas covered by SiriusXM Traffic and Travel Link.
Note: Neither Sirius nor Ford is responsible for any errors or inaccuracies in the SiriusXM Traffic and Travel Link services or its use in vehicles.
When you subscribe to SiriusXM Traffic and Travel Link, it can help you locate the best gas prices, find movie listings, get current traffic alerts, view the current weather map, get accurate ski conditions and see scores to current sports games.
|
Menu Item |
Action and Description |
|
Traffic on Route |
Touch these buttons to identify traffic incidents on your route, near your vehicle’s current location or near any of your favorite places, if programmed. |
|
Traffic Nearby |
|
|
Fuel Prices |
Touch this button to view fuel prices at stations close to your vehicle’s location or on an active navigation route. |
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|
Menu Item |
Action and Description |
|
|
Movie Listings |
Touch this button to view nearby movie theaters and their show times, if available. |
|
|
Weather |
Touch this button to view the nearby weather, current weather, or the five-day forecast for the chosen area. |
|
|
Map |
Select to see the weather map, which can show storms, radar information, charts and winds. |
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|
Area |
Select to choose from a listing of weather locations. |
|
|
Sports Info |
Touch this button to view scores and schedules from a variety of sports. You can also save up to 10 favorite teams for easier access. The score automatically refreshes when a game is in progress. |
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|
Ski Conditions |
Touch this button to view ski conditions for a specific area. |
Under this menu, you can access and adjust the settings for many of the system features. To access additional settings, swipe the screen left or right.
Pressing this button allows you to adjust the following:
|
Sound Settings |
|
|
Reset All |
Returns Treble, Midrange, and Bass sound settings to factory levels. |
|
Treble |
Adjusts the high frequency level. |
|
Midrange |
Adjusts the middle frequency level. |
|
Bass |
Adjusts the low frequency level. |
|
Balance / Fade |
Adjusts the sound ratio from side to side or front to back. |
|
Speed Compensated Vol. |
Adjusts the amount the audio system volume increases with speed, or turns the feature off. |
|
Occupancy Mode |
Optimizes the sound based on the location of the listeners. |
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|
Sound Settings |
|
|
Sound Settings |
Stereo |
|
Surround |
Your vehicle might not have all of these features.
This button is available when a media device such as a Bluetooth Stereo or USB device is the active audio source. Pressing the button allows you to access the following options for active devices only.
|
Menu Item |
Action and Description |
||
|
Podcast Speed |
For some USB devices, SYNC 3 can adjust the playback speed of podcasts. When a podcast is playing, you can choose: |
||
|
Slower |
Normal |
Faster |
|
|
Audiobook Speed |
For some USB devices, SYNC 3 can adjust the playback speed of audiobooks. When an audiobook is playing, you can choose: |
||
|
Slower |
Normal |
Faster |
|
|
Cover Art Priority |
Media Player |
Cover art displays from your device’s music files. If no cover art for the files exists on the device, then the Gracenote Database provides cover art. |
|
|
Gracenote® |
The Gracenote Database supplied cover art is used for your music files. This overrides any cover art from your device. |
||
|
Gracenote® Management |
Switches on and off Gracenote® to provide metadata information such as genre, artist, album. |
||
|
Gracenote® Data- base Info |
This allows you to view the version level of the Gracenote Database. |
||
|
Device Informa- tion |
This allows you to view the manufacturer and model number of your media device. |
||
|
Update Media Index |
Erase the stored in media information in order to re-index. |
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To adjust the time, select the up and down arrows on either side of the screen. The
arrows on the left adjust the hour and arrows on the right adjust the minute. You can then select AM or PM.
You can adjust the following features:
|
Menu Item |
Action and Description |
|
Clock Format |
Select how time displays. |
|
Auto Time Zone Update |
When active, the clock adjusts to time zone changes. This feature is only available in vehicles with navigation. |
|
Reset Clock to GPS Time |
When selected, the vehicle clock resets to GPS satellite time. |
The system automatically saves any updates you make to the settings.
Pressing this button allows you to access the following:
|
Menu Item |
Action |
|
Bluetooth |
Turning Bluetooth off disconnects all devices and does not permit new connections. |
You must activate Bluetooth to pair a Bluetooth enabled device.
The processes of pairing a Bluetooth device is the same as pairing a phone. See Pairing a Device in Phone settings for how to pair a device and the available options.
Pair your Bluetooth enabled phone with the system before using the functions in hands-free mode.
Switch on Bluetooth on your device to begin pairing. See your phone’s manual if necessary.
|
Menu Item |
|
Add Phone |
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6. Your phone may prompt you to give the system permission to access information. To check your phone’s compatibility, see your phone’s manual or visit the website.
|
Menu Item |
|
Add Phone |
|
Then select: |
|
Discover Other Bluetooth Devices |
Other features, such as text messaging using Bluetooth and automatic phonebook download, are phone-dependent features.
|
Website |
|
owner.ford.com www.syncmyride.ca www.syncmaroute.ca |
Once you have paired a device you can adjust the following options.
|
Menu Item |
Action and Description |
|
View Devices |
|
|
You can then select: |
|
|
Add a Bluetooth Device |
You can add a Bluetooth enabled device by following the steps in the previous table. |
|
You can select a phone by touching the name of the phone on the screen. You then have the following options: |
|
|
Connect |
Depending on the status of the device, you can select either of these options to interact with the selected device. |
|
Disconnect |
|
|
Make Primary |
Allows you to select this device to be your preferred device. |
|
Delete |
Removes the selected device from the system. |
Pressing the info icon next to the device name allows you to see phone and device information
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|
Menu Item |
Action and Description |
|
|
Manage Contacts |
||
|
You can then select: |
||
|
Auto-Download Contacts |
Enable this option to have SYNC 3 periodically re-download your phonebook to keep your contact list up to date. |
|
|
Sort By: |
Choose how you would like the system to display your contacts. You can choose: |
|
|
First Name |
Last Name |
|
|
Re-download Contacts |
Select this option to re-download your contact list manually. |
|
|
Delete Contacts |
Select this option to delete the in vehicle contact list. Deleting the in vehicle list does not erase the contact list on the connected phone. |
|
Menu Item |
Action and Description |
|
Set Phone Ringtone |
|
|
You can then select: |
|
|
No Ringtone |
No sound plays when a call comes to your phone. |
|
Use Phone Ring- tone |
The currently selected ringtone on your phone plays when you receive a call. This option may not be available for all phones. If this option is available, it is the default setting. |
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You can also select one of the three available ringers. |
|
Menu Item |
Action and Description |
|
Text Messaging |
|
|
You can then select: |
|
|
No Alert (Silence) |
No sound plays when a message comes to your phone. |
|
You can select one of the three available notification sounds. |
|
|
Voice Readout |
When enabled, a voice prompt alerts you when you receive a new message. |
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|
Menu Item |
Action and Description |
|
Mute Audio in Privacy |
When enabled, vehicle audio (such as radio or apps) is muted for the duration of the phone call even when the phone call is in privacy. |
|
Roaming Warning |
When enabled, an alert displays that your phone is roaming when you attempt to place a call. |
|
Low Battery Notification |
When enabled, a message displays when the battery on your phone is running low. |
911 Assist
Note: This service is only available in the United States and Canada.
Select this button to modify the on or off setting for this feature. If the mobile phone’s contacts have been downloaded, you can adjust the following option:
|
Menu Item |
Action and Description |
|
Set Emergency Contacts |
You can select up to two numbers from your mobile device's phone- book as emergency contacts for quick access at the end of the 911 Assist call process. |
This button is available if a Radio source such as AM or FM is the active media source. Pressing the button allows you to access the following features:
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|
Menu Item |
Action and Description |
|
FM HD Radio AM HD Radio (Dependent on current radio source, If Avail- able) |
Activation of this feature allows you to listen to HD radio broadcasts. |
|
Radio Text |
This feature is available when FM Radio is your active media source. Activate this feature to have the system display radio text. |
|
Autoset Presets (AST) |
Refresh |
|
Selecting this option stores the six strongest stations in your current location to the last preset bank of the currently tuned source. |
This button is available if SiriusXM is the active audio source. Pressing the button allows you to access the following features:
|
Menu Item |
Action and Description |
|
Set Category for Seek |
If you select a category, seek functions only stop on channels in that category. |
|
Parental Lockout |
Select to create a personal identification number (PIN), which allows you to lock or unlock channels. Your initial PIN is 1234. |
|
Edit Alerts |
Select to switch on or off songs, artists or teams alerts or delete an alert or delete all alerts. |
You can also view your satellite radio Electronic Serial Number (ESN) from this screen. You will need this number when communicating with SiriusXM to activate, modify or track your account.
You can adjust many of the Navigation preferences by selecting the following menus.
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|
Menu Item |
Action and Description |
|
|
Map Preferences |
||
|
Then select any of the following: |
||
|
3D City Model |
When this option is active, the system shows 3D renderings of build- ings. |
|
|
Breadcrumbs |
When enabled, your vehicle’s previously traveled route displays with white dots. |
|
|
POI Icons |
Enable this feature to display up to 3 POI icons on the navigation map. A rest area POI icon may display on the map regardless of this setting. |
|
|
Once this feature is activated you can select the icons you want displayed by selecting: |
Select POIs |
|
|
Incident Map Icons |
This menu allows you to choose which incident icons you would like to have displayed on the navigation map. |
Route Preferences
|
Menu Item |
Second Level Messages, Actions and Descriptions |
||
|
Route Preferences |
|||
|
Then select any of the following: |
|||
|
Preferred Route |
Choose to have the system display your chosen route type. |
||
|
Shortest |
Fastest |
Eco |
|
|
Always Use Route |
Bypass route selection in destination programming. The system only calculates one route based on your preferred route setting. When activated, the system uses your selected route type to calculate only one route to the desired destination. |
||
|
Use HOV Lanes |
The system selects High Occupancy Vehicle or car pool lanes when providing route guidance. |
||
|
Automatically Find Parking |
The system searches for and displays available parking locations as you approach your destination. |
||
|
Eco Time Penalty |
Select a level of cost for the calculated Eco Route. The higher the setting, the longer the time allotment is for the route. |
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|
Menu Item |
Second Level Messages, Actions and Descriptions |
|
Dynamic Route Guidance |
Enable or disable considering traffic information when planning a route. The system can find a faster route based on heavy traffic flow information or detect a Road Closed incident and find a detour route if possible. |
|
Avoid Freeways |
If selected, SYNC 3 avoids freeways when computing a navigation route. |
|
Avoid Toll Roads |
If selected, SYNC 3 avoids Toll Roads when computing a navigation route. |
|
Avoid Ferries/Car Trains |
If selected, SYNC 3 avoids the use of Ferries or Trains when computing a navigation route. |
|
Menu Item |
Action and Description |
|
Navigation Preferences |
|
|
Guidance Prompts |
You can adjust how the system provides prompts. |
|
Then select any of the following: |
|
|
Voice and Tones |
A tone sounds followed by voice instructions. |
|
Voice Only |
Only voice instructions are given. |
|
Tones Only |
Only a tone sounds to prompt you. |
Navigation Source Selection
The screen lists available alternative navigation sources using AppLink.
You can enable the control of compatible mobile apps running on your Bluetooth or USB device on SYNC 3. In order to enable mobile apps, SYNC 3 requires user consent to send and receive app authorization information and updates using the data plan associated with the connected device.
The connected devices sends data to Ford in the United States. The encrypted information includes your VIN, SYNC 3 module number, anonymous usage statistics and debugging information.
Updates may take place automatically.
Note: All Mobile Apps may not be compatible with the system.
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Note: Standard data rates will apply. Ford is not responsible for any additional charges you may receive from your service provider, when your vehicle sends or receives data through the connected device. This includes any additional charges incurred due to driving in areas when roaming out of a home network.
|
Menu Item |
Action and Description |
||
|
Mobile Apps |
Enable or disable the use of mobile apps on SYNC 3. Disabling mobile apps in the settings menu disables automatic updates and the use of mobile apps on SYNC 3. |
||
|
You can view the status of mobile app permissions in the settings menu. |
|||
|
Once Mobile Apps is enabled, you have the following options: |
|||
|
Update Mobile Apps |
This provides information on the current state of available app updates. |
||
|
There are three possible statuses: |
|||
|
Update Needed |
Up-To-Date |
Updating Mobile Apps... |
|
|
The system has detected a new app requiring authoriza- tion or a general permissions update is required. |
No update is required. |
The system is trying to receive an update. |
|
|
Request Update |
Select this button if an update is required and you want to request this update manually. For example, when your mobile device is connected to a Wi-Fi hotspot, select: |
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|
Menu Item |
Action and Description |
|
|
Request Update |
||
|
All Apps |
Grant or deny permissions to all apps at once. |
|
|
There may also |
Grant or deny an individual app particular permissions. App permis- |
|
|
be SYNC 3 |
sions are organized into groups. By pressing the info book icon, you |
|
|
enabled apps listed under |
can see which signals are included in each group. |
|
|
these options. |
Note: Ford is not responsible or liable for any damages or loss of privacy relating to usage of an app, or dissemination of any vehicle data that you approve Ford to provide to an app.
Access and adjust the system settings, voice features, as well as phone, navigation and wireless settings.
|
Menu Item |
|
|
Language |
Select to have the touchscreen display in English, Spanish or French. |
|
Distance |
Select to display units in kilometers or miles. |
|
Temperature |
Select to display units in Celsius or Fahrenheit. |
|
Touch Screen Beep |
Select to have the system beep to confirm choices made through the touchscreen. |
|
Automatic System Updates |
When you activate this option, the system automatic- ally updates when you have an available Internet connection through a Wi-Fi network or mobile connection. |
|
About SYNC |
Information pertaining to the system and its software. |
|
Software Licenses |
Documentation of the software license for the system. |
|
Master Reset |
Select to restore factory defaults. This erases all personal settings and personal data. |
Access SYNC Wi-Fi and Vehicle Hotspot settings and information.
You can access the following:
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|
Menu Item |
Action and Description |
|
Wi-Fi |
Enable this option to connect to Wi-Fi for SYNC 3 vehicle software updates. |
|
View Available Networks |
This provides you with a list of available Wi-Fi networks within range. |
|
Clicking on a network from the list allows you to connect or disconnect from that network. The system may require a security code to connect. |
|
|
When you click the information button next to a network, more information about the network displays such as the signal strength, connection status and security type. |
|
|
Wi-Fi Available Notifications |
The system alerts you when your vehicle is parked and a Wi-Fi network is within range if SYNC is not already connected. |
You can access the following:
|
Menu Item |
Action and Description |
|
Wi-Fi Hotspot On/Off |
Allows you to turn the hotspot on and off. |
|
Settings |
Allows you to view and edit hotspot settings such as the SSID and password. |
|
Data Usage |
Allows you to view your vehicle's hotspot plan and data usage. |
|
Manage Devices |
Allows you to manage devices connected to your hotspot. |
Note: The Vehicle Wi-Fi Hotspot (Vehicle Hotspot) may be operational while ignition is On and may remain operational while the ignition is Off.
Note: Vehicle Hotspot services are provided by the vehicle network carrier, subject to your vehicle network carrier agreement, coverage and availability.
Note: It is the account owner’s responsibility to remove the vehicle from the vehicle network carrier account when ownership of the vehicle is transferred. If the owner would like to remove the vehicle from the account for any reason, please contact your vehicle network carrier for more information.
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Note: Data, for example the Vehicle Identification Number (VIN), SIM Card ID, and data plan usage, is shared between Ford and the vehicle network carrier to provide the Vehicle Hotspot service in accordance with your vehicle network carrier agreement, coverage and availability, and may be used to enable a seamless transition from an old to new embedded modem and to confirm any updates are successfully delivered.
Note: For your convenience data usage may be available for monitoring under Settings but may not reflect actual or current usage. The vehicle network carrier is responsible for providing information about your account. Please contact the vehicle network carrier for more information.
Note: Ford may need to update operating system software on your vehicle, including security updates and bug fixes, to keep connected services current, like Vehicle Hotspot, without prior notice to you.
Note: If you do not have an active vehicle hotspot data plan, open your web browser and go to a website using the HTTP protocol to be automatically redirected to the vehicle network carrier landing page where you can purchase data. Websites using HTTPS will not automatically redirect.
Ambient Lighting (If Equipped)
Tap a color once to active ambient lighting. This sets the color to the highest intensity.
You can drag the colors up and down to increase or decrease the intensity.
To switch ambient lighting off, press the active color once or drag the active color all the way down to zero intensity.
Note: Your vehicle may not have all of these features.
You can select the following features to update their settings.
Select this button to add or erase a personal door keypad code. To add or erase a personal code, you first need to enter the five-digit factory set code. You can find this code on the owner's wallet card in the glove box or from your authorized dealer.
|
Message |
Action and Description |
|
Camera Settings |
|
|
Then select from the following: |
|
|
Rear Camera Delay |
You can enable or disable this option using the slider. |
You can find more information on the rear-view camera system in the parking aids chapter of your owner manual.
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Selecting this button on the settings menu
shows you the ESN number for your system. You need this number for certain registrations such as Satellite Radio.
|
Menu Item |
Action and Description |
|
|
Display Off |
The screen goes black and does not display anything. To switch the screen back on, simply tap the screen. |
|
|
Brightness |
Make the screen display brighter or dimmer. |
|
|
Mode |
You can select: |
|
|
Auto |
The screen automatically switches between day and night modes based on the outside light level. |
|
|
Day |
The screen displays with a light background to enhance daytime viewing. |
|
|
Night |
The screen displays with a darker background to make nighttime viewing easier. |
|
|
Auto Dim |
Enable this option to automatically dim the display brightness based on ambient lighting conditions. |
Voice Control
You can adjust the voice control settings by selecting the following options.
|
Menu Item |
|
|
Advanced Mode |
Enable this option to remove additional voice prompts and confirmations. |
|
Phone Confirmation |
Enable this option to have the system confirm a contacts name with you before making a call. |
|
Voice Command List |
Enable this option to have the system display a list of available voice commands when the voice button is pressed. |
459
Valet mode allows you to lock the system. No information is accessible until the system is unlocked with the correct PIN.
When you select valet mode a pop up appears informing you that a four digit code must be entered to enable and disable valet mode. You can use any PIN you chose but you must use the same PIN to disable valet mode. The system asks you to input the code.
Note: If the system is locked and you cannot remember the PIN, please contact the Customer Relationship Center.
United States: 1-800-392-3673
Canada: 1-800-565-3673
To enable valet mode, enter your chosen PIN. The system then asks to confirm your PIN by reentering it. The system then locks.
To unlock the system, enter the same pin number. The system reconnects to your phone and all of your options are available again.
Your SYNC 3 system is easy to use. However, should questions arise, please refer to the tables below.
To check your cell phone's compatibility, visit the Ford website.
|
Website |
|
owner.ford.com www.syncmyride.ca www.syncmaroute.ca |
|
Cell phone issues |
||
|
Issue |
Possible cause |
Possible solution |
|
There is back- ground noise |
The audio control settings on your cell |
Refer to your device's manual about audio |
|
during a phone call. |
phone may be affecting SYNC 3 performance. |
adjustments. |
|
During a call, I can hear the other person but they cannot hear me. |
Possible cell phone malfunction. |
Try switching your cell phone off, resetting it or removing the battery, then try again. |
|
Make sure that the microphone for SYNC 3 is not set to off. Look for the microphone icon on the phone screen. |
||
|
During a call, I |
To restart your system, shut down the |
|
|
cannot hear the other person and they cannot |
The system may need to be restarted. |
engine, open and close the door, and then lock the door and wait for 2-3 minutes. Make sure that your SYNC 3 screen is black |
|
hear me. |
and the lighted USB port is off. |
|
|
SYNC 3 is not |
This is a cell phone- |
Check your cell phone's compatibility. |
|
able to down- load my phone- |
dependent feature. |
|
|
book. |
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|
Cell phone issues |
||
|
Issue |
Possible cause |
Possible solution |
|
Possible cell phone malfunction. |
Make sure you allow SYNC 3 to retrieve contacts from your phone. Refer to your cell manual. |
|
|
You must switch on your cell phone and the automatic phonebook download feature on SYNC 3. |
||
|
Try switching your cell phone off, resetting it or removing the battery, then try again. |
||
|
The system says "Phone- book down- loaded" but my SYNC 3 phone- book is empty or is missing contacts. |
Limitations on your cell phone's capability. |
Make sure you allow SYNC 3 to retrieve contacts from your phone. Refer to your cell manual. |
|
If the missing contacts are stored on your SIM card, move them to your cell phone's memory. |
||
|
You must switch on your cell phone and the automatic phonebook download feature on SYNC 3. |
||
|
I am having trouble connecting my cell phone to SYNC 3. |
This is a cell phone- dependent feature. |
Check your cell phone's compatibility. |
|
Possible cell phone malfunction. |
Try switching your cell phone off, resetting it or removing the battery, then try again. |
|
|
Try deleting your device from SYNC 3 and deleting SYNC from your device, then trying again. |
||
|
Always check the security and auto accept prompt settings relative to the SYNC 3 Bluetooth connection on your cell phone. |
||
|
Update your cell phone's firmware. |
||
|
Switch the auto download setting off. |
||
|
Text messaging is not working on SYNC 3. |
This is a cell phone- dependent feature. |
Check your cell phone's compatibility. |
|
Possible cell phone malfunction. |
Try switching your cell phone off, resetting it or removing the battery, then try again. |
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|
Cell phone issues |
||
|
Issue |
Possible cause |
Possible solution |
|
iPhone |
Go to your cell phone's Settings.
Go to the Bluetooth Menu.
Press the blue circle to the right of the device named with your vehicle make and model to enter the next menu.
Turn Show Notifications on.
Disconnect then reconnect your iPhone from the SYNC 3 system to activate this settings update.
Your iPhone is now set up to forward incoming text messages to SYNC 3. Repeat these steps for every other SYNC 3 vehicle that you connect. Your iPhone will only forward incoming text messages to SYNC 3 if the iPhone is not unlocked in the messaging application. Replying to text messages using SYNC 3 is not supported by iPhone. Text messages from WhatsApp and Face- book Messenger are not supported. |
|
|
Audible text messages do not work on my cell phone. |
This is a cell phone- dependent feature. |
Your cell phone must support downloading text messages through Bluetooth to receive incoming text messages. |
|
This is a cell phone limita- tion. |
Because each cell phone is different, refer to your device's manual for the specific cell phone you are pairing. In fact, there can be differences between cell phones due to brand, model, service provider and software version. |
462
|
USB and Bluetooth Stereo issues |
||
|
Issue |
Possible cause |
Possible solution |
|
I am having trouble connecting my device. |
Possible device malfunc- tion. |
Disconnect the device from SYNC 3. Try switching your device off, resetting it or removing the battery, then reconnect it to SYNC 3. |
|
Make sure you are using the manufacturer's cable. |
||
|
Make sure to correctly insert the USB cable into the device and your vehicle's USB port. |
||
|
Make sure that the device does not have an auto-install program or active security settings. |
||
|
The device has a lock screen enabled. |
Make sure your device is unlocked before connecting it to SYNC 3. |
|
|
SYNC 3 does not recognize my device when I start my vehicle. |
This is a device limitation. |
Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. |
|
Bluetooth audio does not stream. |
This is a device- dependent feature. |
Make sure you connect the device to SYNC 3 and that you have started the media player on your device. |
|
The device is not connected. |
||
|
SYNC 3 does not recognize music that is on my device. |
Your music files may not contain the correct artist, song title, album or genre information. |
Make sure that all song details are popu- lated. |
|
The file may be corrupted. |
Try replacing the corrupt file with a new version. |
|
|
The song may have copyright protection that does not allow it to play. |
Some devices require you to change the USB settings from mass storage to media transfer protocol class. |
|
|
The file format is not supported by SYNC 3. |
Convert the file to a supported format. See Entertainment (page 417). |
463
|
USB and Bluetooth Stereo issues |
||
|
Issue |
Possible cause |
Possible solution |
|
The device needs to be re-indexed. |
Update media index. See Settings (page 446). |
|
|
The device has a lock screen enabled. |
Make sure your device is unlocked before connecting it to SYNC 3. |
|
|
When I connect my device, I sometimes do not hear any sound. |
This is a device limitation. |
Disconnect the device from SYNC 3. Try switching your device off, resetting it or removing the battery, then connect it back to SYNC 3. |
|
To listen to Apple devices through USB, select AirPlay from the devices Control Center, then select Dock Connector. |
||
|
To listen to Apple devices through Bluetooth Stereo, select AirPlay from the devices Control Center, then select SYNC. |
|
Wi-Fi Issues |
||
|
Issue |
Possible cause |
Possible solution |
|
Failed connection. |
Password error. |
Verify password. |
|
Weak signal. |
Check for a poor Wi-Fi signal. |
|
|
Multiple Access points within range with the same SSID. |
Use a unique name for your SSID, don’t use the default name unless it contains a unique identifier, such as part of the MAC address. |
|
|
Disconnecting after successful connection. |
Weak signal probably due to distance from the hotspot, obstruction or high interference. |
Position the vehicle close to the hotspot with the front of the vehicle facing the hotspot direction and remove obstacles if possible. Other Wi-Fi, Bluetooth, microwave and cordless phones may cause interference. |
464
|
Wi-Fi Issues |
||
|
Issue |
Possible cause |
Possible solution |
|
Poor signal seen by SYNC 3 despite being near a hotspot. |
There may be an obstruction between SYNC 3 and the hotspot. |
If the vehicle is equipped with heated windshield, try positioning the vehicle so that the windshield is not facing the hotspot. If you have metallic window tinting but not on the windshield, position the vehicle to face the hotspot. If all windows are tinted, you can open the windows in the direction of the hotspot if that is feas- ible. Try to remove other obstructions that may impact signal quality such as opening the garage door. |
|
A hotspot is not listed in the list of available networks. |
The hotspot was defined as a hidden network. |
Please set the network to visible and try again. |
|
SYNC 3 is not seen when searching for Wi-Fi networks from your phone or other devices. |
SYNC 3 does not currently provide a hotspot. |
SYNC 3 currently does not provide a hotspot |
|
Software download takes too long. |
Poor signal strength, too far from the hotspot, hotspot is supporting multiple connections, slow Internet connection or other prob- lems. |
Check the signal quality (under network details), if SYNC 3 indicates good or excellent, test with another high-speed equipped hotspot where the environ- ment is more predictable. |
|
SYNC 3 seems to connect with a hotspot and the signal strength is excellent but the software is not being updated. |
It is possible that there is no new software. The connected hotspot may be a managed one and it requires either a subscrip- tion or agreeing to the terms and conditions. |
Test the connection with another device, if the hotspot requires a subscrip- tion, you may contact the service provider. |
465
|
AppLink issues |
||
|
Issue |
Possible cause(s) |
Possible solution(s) |
|
AppLink Mobile Applica- tions: When I select "Connect Mobile Apps," SYNC 3 does not find any applications. |
You did not connect an Applink Compatible phone to SYNC 3. |
Make sure you have a compatible smartphone; an Android with OS 2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher. Additionally, make sure you pair and connect your phone to SYNC 3 in order to find AppLink-capable apps on your device. iPhone users must also connect to a USB port with an Apple USB cable. |
|
My phone is connected, but I still cannot find any apps. |
AppLink-enabled apps are not installed and running on your mobile device. |
Make sure you have down- loaded and installed the latest version of the app from your phone's app store. Make sure the app is running on your phone. Some apps require you to register or login to the app on the phone before using them with AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settings menu on the phone. |
|
My phone is connected, my app(s) are running, but I still cannot find any apps. |
Sometimes apps do not properly close and re-open their connection to SYNC 3, over ignition cycles, for example. |
Closing and restarting apps may help SYNC 3 find the application if you cannot discover it inside the vehicle. On an Android device, if apps have an 'Exit' or 'Quit' option, then select it and restart the app. If the app does not have that option, select the phone's settings menu and select 'Apps', |
466
|
AppLink issues |
||
|
Issue |
Possible cause(s) |
Possible solution(s) |
|
then find the particular app and choose 'Force stop.' Do not forget to restart the app afterward, then select "Connect Mobile Apps" on SYNC 3. |
||
|
On an iPhone with iOS7+, to force close an app, double tap the home button then swipe up on the app to close it. Tap the home button again, then select the app again to restart it. After a few seconds, the app should then appear in SYNC 3's Mobile App's Menu. |
||
|
My Android phone is connected, my app(s) are running, I restarted them, but I still cannot find any apps. |
There is a Bluetooth issue on some older versions of the Android operating system that may cause apps that were found on your previous vehicle drive to not be found again if you did not switch Bluetooth off. |
Switch Bluetooth off and then on to reset it on your phone. If you are in your vehicle, SYNC 3 should be able to automatically re- connect to your phone if you press the "Phone" button. |
467
|
AppLink issues |
||
|
Issue |
Possible cause(s) |
Possible solution(s) |
|
My iPhone is connected, my app is running, I restarted the app but I still cannot find it on SYNC 3. |
You may need to reset the USB connection to SYNC 3. |
Unplug the USB cable from the phone, wait a moment, and plug the USB cable back in to the phone. After a few seconds, the app should appear in SYNC 3's Mobile Apps Menu. If not, "Force Close" the application and restart it. |
|
I have an Android phone. I found and started my media app on SYNC 3, but there is no sound or the sound is very low. |
The Bluetooth volume on the phone may be low. |
Increase the Bluetooth volume of the device by using the device's volume control buttons which are most often found on the side of the device. |
|
I can only see some of the AppLink apps running on my phone listed in the SYNC 3 Mobile Apps Menu. |
Some Android devices have a limited number of Bluetooth ports that apps can use to connect. If you have more AppLink apps on your phone than the number of available Bluetooth ports, you will not see all of your apps listed in the SYNC 3 mobile apps menu. |
Force close or uninstall the apps you do not want SYNC 3 to find. If the app has a "Ford SYNC" setting, disable that setting in the app's settings menu on the phone. |
|
Voice command issues |
||
|
Issue |
Possible cause |
Possible solution |
|
Review the cell phone voice commands |
||
|
and the media voice commands at the |
||
|
SYNC 3 does not understand what I am saying. |
You may be using the wrong voice commands. |
beginning of their respective sections. |
|
Refer to the audio display during an active voice session to find a list of voice commands there. |
||
|
You may be speaking too |
Wait for the system to prompt you before |
|
|
soon or at the wrong time. |
you state your command. |
468
|
Voice command issues |
||
|
Issue |
Possible cause |
Possible solution |
|
SYNC 3 does not understand the name of a song or artist. |
You may be using the wrong voice commands. |
Review the media voice commands at the beginning of the media section. |
|
You may not be saying the name exactly as it appears on your device. |
Say the song or artist name exactly as it is displayed on your device. For example, say "Play Artist Prince" or "Play song Purple Rain". |
|
|
Make sure you are saying the complete title such as "California remix featuring Jennifer Nettles". |
||
|
If there are any abbreviations in the name, like ESPN or CNN, you have to spell those: "E-S-P-N" or "C-N-N". |
||
|
The song or artist name may have some special characters that are not being recognized by SYNC 3. |
Make sure that song titles, artists, album, and playlists names do not have any special characters like *, - or +. |
|
|
SYNC 3 does not understand or is calling the wrong contact when I want to make a call. |
You may not be saying the name exactly as it appears on your phone- book. |
Make sure that you are saying the name exactly as it appears on your phone. For example, if your contact is "Joe Wilson", say "Call Joe Wilson". If your contact name is "Mom", say "Call Mom". |
|
The contact name may contain special charac- ters. |
Make sure that your contact names do not have any special characters like *, - or +. |
|
|
The SYNC 3 voice control system is having trouble recog- nizing foreign names stored on my cell phone. |
You may not be saying the name exactly as it appears on your phone- book. |
SYNC 3 applies the phonetic pronunciation rules of the selected language to the contact names stored on your cell phone. |
|
Helpful Hint: You can select your contact manually. Press PHONE. Select the option for phonebook and then contact name. Press the soft-key option to hear it. SYNC 3 will read the contact name to you, giving you some idea of the pronunciation it is expecting. |
469
|
Voice command issues |
||
|
Issue |
Possible cause |
Possible solution |
|
The SYNC 3 |
You may be saying the foreign names using the currently selected language for SYNC 3. |
|
|
voice control system is having |
SYNC 3 applies the phonetic pronunciation |
|
|
trouble recog- |
rules of the selected language to the names |
|
|
nizing foreign |
stored on your media player or USB flash |
|
|
tracks, artists, |
drive. It is able to make some exceptions |
|
|
albums, genres |
for very popular artist names (for example, |
|
|
and playlist |
U2) such that you can always use the |
|
|
names from my media player or |
English pronunciation for these artists. |
|
|
USB flash drive. |
||
|
SYNC 3 uses text-to- speech voice prompt technology. |
SYNC 3 uses a synthetically generated |
|
|
The system generates voice |
voice rather than pre-recorded human voice. |
|
|
SYNC 3 offers several new voice control features for a wide range of languages. Dialing a contact name directly from the phonebook without pre-recording (for example, “call John Smith”) or selecting a track, artist, album, genre or playlist directly from your media player (for example, "play artist Madonna"). |
||
|
prompts and |
||
|
the pronunci- |
||
|
ation of some |
||
|
words may not |
||
|
be accurate for |
||
|
my language. |
470
|
General |
||
|
Issue |
Possible cause |
Possible solution |
|
The language |
SYNC 3 does not support the currently selected language for the instru- ment cluster and inform- ation and entertainment display. |
SYNC 3 supports multiple languages in a single module for text display, voice control and voice prompts. The country where you bought your vehicle dictates the languages based on the most popular languages spoken. If the selected language is not available, SYNC 3 remains in the current active language. |
|
selected for the |
||
|
instrument |
||
|
cluster and |
||
|
information and |
||
|
entertainment |
||
|
display does not |
||
|
match the |
||
|
SYNC 3 offers several new voice control features for a wide range of languages. Dialing a contact name directly from the phonebook without pre-recording (for example, “call John Smith”) or selecting a track, artist, album, genre or playlist directly from your media player (for example, "play artist Madonna"). |
||
|
SYNC 3 |
||
|
language |
||
|
(phone, USB, |
||
|
Bluetooth |
||
|
audio, voice |
||
|
control and |
||
|
voice prompts). |
|
SYNC 3 System Reset |
|
The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (such as paired devices, phonebook, call history, text messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>|) button while pressing and holding the Radio Power button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system reset to complete. You may then resume using the SYNC 3 system. |
For additional assistance with SYNC 3 troubleshooting please call or visit the Ford Website.
|
Ford Support |
|
|
Customer Relation- ship Center |
United States: 1-800-392-3673 |
|
Canada: 1-800-565-3673 |
|
|
Website |
owner.ford.com www.syncmyride.ca www.syncmaroute.ca |
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