SYNC™ 2019 Ford Fusion | Owner’s Manual

Owner’s Manuals 2019 SYNC™

SYNC™

Sunday, 10:30am-7:30pm EST.

In the United States, call 1-800-392-3673. In Canada, call 1-800-565-3673.

Times are subject to change due to holidays.

Why do I need a SYNC owner account?

Essential for keeping up with the latest software downloads available for SYNC.

Access to customer support for any questions you may have.

For your safety, certain features are

speed-dependent and restricted when your vehicle is traveling over 3 mph (5 km/h).

WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

When using SYNC:

Do not operate playing devices if the power cords or cables are broken, split or damaged. Place cords and cables out of the way, so they do not interfere with the operation of pedals, seats, compartments or safe driving abilities.

Do not leave playing devices in your vehicle during extreme conditions as it could cause them damage. See your device's manual for further information.

Do not attempt to service or repair the system. See an authorized dealer.

When a cellular phone is connected to SYNC, the system creates a profile within your vehicle that is linked to that cellular phone. This profile is created in order to offer you more cellular features and to operate more efficiently. Among other things, this profile may contain data about your cellular phone book, text messages (read and unread), and call history, including history of calls when your cellular phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur.

The cellular profile, media device index, and development log will remain in the vehicle unless you delete them and are generally accessible only in the vehicle when the cellular phone or media player is connected. If you no longer plan to use the system or the vehicle, we recommend you perform a Master Reset to erase all stored information.

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System data cannot be accessed without special equipment and access to the vehicle's SYNC module. Ford Motor Company and Ford of Canada will not access the system data for any purpose other than as described absent consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the section on 911 Assist. See SYNC™ Applications and Services (page 375).

This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is around you.

Press the voice button. A list of available voice commands appears in the display.

These voice commands are always available. You can say them at any time.

Global voice commands
(cancel \| exit)	This command ends the voice session. You can also cancel a session by holding the voice button for two or more seconds.
help	This command provides you with hints, examples and instructions.
(main menu \| start again)	This command restarts the voice session from the initial starting point.

You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where; (cancel | exit) appears you say; cancel or exit.

Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands.

Before giving a voice command, wait for the system announcement to finish, followed by a single tone. Any command spoken before this does not register with the system.

Speak naturally, without long pauses between words.

You can interrupt the system at any time while it is speaking by pressing the voice button. You can cancel a voice session by pressing and holding the voice button.

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The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction. You can customize the voice recognition system to provide more or less instruction and feedback.

The default setting is to a higher level of interaction in order to help you learn to use the system. You can change these settings at any time.

Press the voice button. When prompted, say:

Voice Command	Action and Description
voice settings
Then either of the following:
interaction mode novice	Provides more detailed interaction and guidance. (Recommended for first time users.)
interaction mode advanced	Provides less audible interaction and guid- ance.

Confirmation prompts are short questions the system asks when it is not sure of your request or when there is more than one possible response to your request.

Voice Command	Action and Description
voice settings
Then either of the following:
confirmation prompts off	Make a best guess from the command; you may still occasionally be asked to confirm settings.
confirmation prompts on	Clarify your voice command with a short question.

Phone Confirmation

Using phone confirmations the system asks you to verify before placing any calls.

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Voice Command	Action and Description
voice settings
Then any of the following:
phone confirmation on	When enabled, this feature will prompt you to confirm any voice initiated call command prior to the call being placed.
phone confirmation off	The system will make a best guess; you may still occasionally be asked to confirm settings.

Changing the Voice Settings

In addition to using voice commands to change the voice settings, you can also use the menu in the audio display.

Menu Item

SYNC-Settings

Voice settings

Note: Depending on the current climate control settings, the fan speed may automatically go down while issuing voice commands or while making and receiving phone calls via SYNC to reduce the amount of background noise in the vehicle. The fan speed will automatically return to normal operation once the voice session ends. Fan speed can also be adjusted normally during a voice session, simply press fan buttons (or turn fan knob) to increase or decrease fan speed to desired setting.

To disable this automatic fan speed reduction feature during voice sessions, press and hold the climate control AC and Recirculated air buttons simultaneously, release and then increase fan speed within 2 seconds. To re-enable this feature, repeat the above sequence.

Hands-free calling is one of the main features of SYNC. While the system supports a variety of features, many are dependent on your cellular phone's functionality. At a minimum, most cellular phones with Bluetooth wireless technology support the following functions:

Answering an incoming call.

Ending a call.

Using privacy mode.

Dialing a number.

Redialing.

Call waiting notification.

Caller ID.

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Other features, such as text messaging using Bluetooth and automatic phonebook download, are phone-dependent features. To check your phone's compatibility, see your phone's manual and visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.

Wirelessly pairing your phone with SYNC allows you to make and receive hands-free calls.

Note: SYNC can support downloading up to approximately 4000 entries per Bluetooth-enabled cellular phone.

Note: Make sure to switch on the ignition and the radio. Shift the transmission into park (P) for automatic transmission or first gear for manual transmission.

Note: To scroll through the menus, press the up and down arrows on your audio system.

Make sure to switch on your phone's Bluetooth feature before starting the search. See your device's manual if necessary.

Press the PHONE button. When the audio display indicates there is no paired phone, select the option to add.

When a message to begin pairing appears in the audio display, search for SYNC on your phone to start the pairing process.

When prompted on your cell phone’s display, confirm that the PIN provided by SYNC matches the PIN displayed on your cell phone. Your phone is now paired and the display indicates that the pairing was successful. If you are prompted to enter a PIN on your device, enter the PIN displayed on the screen. The display indicates when the pairing is successful.

Depending on your phone's capability and your market, the system may prompt you with questions, such as setting the current phone as the primary phone (the phone SYNC automatically tries to connect with first upon vehicle start-up) and downloading your phonebook.

Make sure to switch on your phone's Bluetooth feature before starting the search. See

your device's manual if necessary.

Voice Command	Action and Descrip- tion
(pair ([Bluetooth] device \| phone \| Bluetooth audio) \| add phone)	Follow the instruc- tions on the audio display.

You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where; (what's | what is) appears you say; what's or what is.

The commands that have [ ] around the word means that the word is optional.

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Note: Make sure to switch on the ignition and the radio. Shift the transmission into park (P) for automatic transmission or first gear for manual transmission.

Note: To scroll through the menus, press the up and down arrows on your audio system.

Make sure to switch on your phone's Bluetooth feature before starting the search. See your device's manual if necessary.

Press the PHONE button.

Select the option for Bluetooth Devices.

Press the OK button.

Select the option to add. This starts the pairing process.

When a message to begin pairing appears in the audio display, search for SYNC on your device.

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SYNC may prompt you with more cell phone options. Your cell phone may also prompt you to give SYNC permission to access information. For more information on your cell phone’s capability, see your cell phone’s manual and visit the website.

Press the voice button. When prompted, say any of the following:

is a dynamic listing that should be the name of a contact in your phonebook. For example you could say "Call Home".

1 See Dial table below.

2 These commands are only valid while in a phone call.

3 See the text message table below.

Press the voice button and when prompted say any of the following commands:

Voice Commands

411 (four-one-one), 911 (nine-one-one)

700 (seven hundred)

800 (eight hundred)

900 (nine hundred)

Clear (deletes all entered digits)

Delete (deletes last set of digits entered)

Number <0-9>

Plus

Pound (#)

Star (*)

Note: To exit dial mode, press and hold the phone button or press any button on the audio system.

To hear how the SYNC system speaks a name browse phonebook, select a contact and press:

Menu Item

Hear it

Using SYNC, you can easily access multiple phones, ipods, or USB devices. to switch devices say:

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Voice Command
(connect \| device)	You can state the name of the desired device, such as “My iPhone”,“My Galaxy” or“My iPod”. SYNC may ask you to confirm the type of device (Phone, USB, or Bluetooth Audio).

Voice Command
call [[a] name]
dial [[a] number]	SYNC prompts you to say the numbers that you wish to dial. After you say the numbers, the system confirms it. You can then say:

When the system has stated the number, you say any of the following:

Voice Command
(dial \| send)	This initiates the call.
(delete \| correct)	This erases the spoken digits.

To end the call, press the end call button

on the steering wheel or select the end call option in the audio display.

When receiving a call, you can answer the call by pressing the accept call button on the steering wheel or use the screen.

Menu Item

Rejecting Calls

When receiving a call, you can reject the call by pressing the reject call button on the steering wheel or use the screen.

Menu Item

Reject

Ignore the call by doing nothing.

During an active call, you have more menu features that become available, such as putting a call on hold or joining calls.

To access this menu, choose one of the options available at the bottom of the audio display or select More to choose from the following options:

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Menu Item	Description and action
Mic. off	Switch your vehicle's microphone off. To switch the microphone on, select the option again.
Privacy	Switch a call from an active hands-free environment to your cellular phone for a more private conversation. When selected, the audio display indicates the call is private.
Hold	Put an active call on hold. When selected, the audio display indicates the call is on hold.
Dial a number	Enter numbers using the audio system's numeric keypad (for example, numbers for passwords).
Join calls	Join two separate calls. The system supports a maximum of three callers on a multiparty or conference call. Select the More option. Access the desired contact through the system or use voice commands to place the second call. Once actively in the second call, select the More option. Scroll to the option to join calls and press the OK button.
Phonebook	Access your phonebook contacts. Select the More option. Scroll to the option for phonebook and press the OK button. Scroll through your phonebook contacts. Press the OK button again when the desired contact appears in the audio display. Press the OK button or dial button to call the selection.
Call History	Access your call history log. Select the More option. Scroll to the option for call history and press the OK button. Scroll through your call history options (incoming, outgoing or missed). Press the OK button again when the desired selection appears in the audio display. Press the OK button or dial button to call the selection.

You can access your call history, phonebook, sent text messages, as well as access phone and system settings.

Press the PHONE button to enter the phone menu.

Select one of the options available.

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Display	Description and action
Dial a number	Enter numbers using the audio system's numeric keypad.
Phonebook	Access your downloaded phonebook. Press the OK button to confirm and enter. You can use the options at the bottom of the screen to access an alphabetical category quickly. You can also use the letters on the audio system's numeric keypad to jump in the list. Scroll through your phonebook contacts. Press the OK button again when the desired selection appears in the audio display. Press the OK button or dial button to call the selection.
Call History	Access any previously dialed, received or missed calls. Press the OK button to select. Scroll to select incoming, outgoing or missed calls. Press the OK button to make your selection. Press the OK button or dial button to call the selection.
Speed Dial	Select 1 of 10 speed dial entries. To set a speed dial entry, go to the phonebook and then press and hold one of the numbers on the audio system's numeric keypad.
Text messaging	Send, download and delete text messages.
BT Devices	Access the option for Bluetooth Device menu listings (add, connect, set as primary, on or off, delete).
Phone settings	View various settings and features on your phone.

Note: This is a phone-dependent feature.

SYNC allows you to receive, send, download and delete text messages. The system can also read incoming text messages to you so that you do not have to take your eyes off the road.

Note: This is a phone-dependent feature. Your phone must support downloading text messages using Bluetooth to receive incoming text messages.

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Note: This is a speed-dependent feature and is only available when your vehicle is traveling at 3 mph (5 km/h) or less.

When a new message arrives, an audible tone sounds and the audio display indicates you have a new message.

Using the screen you also have the following options:

Menu Item	Description and action
Ignore	Select this option, or do nothing, and the message goes into your text message inbox.
View	Select the view option to open the text message. Once selected, you have the ability to have the message read to you, to view other messages. For additional options select:
	More...	If you select this option, use the arrow button to scroll through the following options:
		Reply to sender	Press the OK button to access, and then scroll through a list of pre-defined messages to send.
		Call sender	Press the OK button to call the sender of the message.
		Forward msg.	Press the OK button to forward the message to anyone in your phonebook or call history. You can also choose to enter a number.

Sending, Downloading and Deleting Your Text Messages

Press the PHONE button.

Select the text messaging option, and then press the OK button.

Menu Item	Description and action
New	Allows you to send a new text message based on a pre-defined set of 15 messages.
View	Allows you to read the full message and, in addition, provides the option to have the system read the message to you. To go to the next message, select the More option. This allows you to reply to the sender, call the sender or forward the message.
Delete	Allows you to delete current text messages from the system (not your cellular phone). The audio display indicates when the system has deleted all your text messages.
More...	Allows you to delete all messages or manually trigger a download of all unread messages from your cellular phone.

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Note: You can only send a text message to one recipient at a time.

Select the send option when the desired selection highlights in the audio display.

Select the confirmation option when the contact appears.

Press the OK button again to confirm when the system asks if you want to send the message. A pre-defined signature appears on each text message.

Note: You can send text messages either by choosing a contact from the phonebook and selecting the text option from the audio display or by replying to a received message in the inbox.

These are phone-dependent features. Your phone settings allow you to access and adjust features such as your ring tone and text message notification, modify your phonebook, and set up automatic download.

Press the PHONE button.

Scroll until the phone settings option appears, and then press the OK button.

Menu Item	Description and action
Set as master	If this option is checked, the system uses the cellular phone as the master when there is more than one cellular phone paired to the system. This option can be changed for all cellular phones (not only the active phone) using the Bluetooth Devices menu.
Phone status	See the cellular phone name, provider name, cellular phone number, and signal level. When done, press the left arrow buttons to return to the phone status menu.
Set ringtone	Select which ringtone sounds during an incoming call (one of the system's tones or your cellular phone's). If your phone supports in-band ringing, your phone's ringtone sounds when you choose the cellular phone ringtone option. Press the OK button to select and scroll to hear each ringtone. Press the OK button to select a ringtone.
Text msg notify	Have the option of hearing an audible tone to notify you when a text message arrives. Press the OK button to switch the audible tone off or on.
Phonebook pref.	Modify the contents of your phonebook (such as add, delete or download). Press the OK button to select and scroll between the choices in the phonebook preferences table below.

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Menu Item	Phonebook preferences
Add contacts	Push the desired contacts on your cellular phone. See your device's manual on how to push contacts. Press the OK button to add more contacts from your phonebook.
Delete	When a message asking you to delete appears, select the option to confirm. Press the OK button to delete the current phonebook and call history. The system takes you back to the menu for phone settings.
Download now	Press the OK button to select and download your phone- book to the system.
Auto-download	When automatic download is on, the system deletes any changes (additions or deletions) saved in the system since your last download.
	When automatic download is off, the system does not download your phonebook when your cellular phone connects to SYNC.
	You can only access your phonebook, call history and text messages when your paired cellular phone connects to the system. Check or uncheck this option to download your phonebook automatically each time your phone connects to the system. Download times are phone- dependent and quantity-dependent.
Sorting Pref.	Enabling this feature allows you to select how your contacts are displayed. You can select:
	First/Last name	Last/First name

The Bluetooth Devices menu allows you to add, connect and delete devices as well as set a phone as primary.

Press the PHONE button.

Scroll until Bluetooth Devices appears, and then press the OK button.

Menu Item

Description and action

Add

Pair additional phones to the system.

1. Select the option to add to start the pairing process.

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Menu Item	Description and action
	When a message to begin pairing appears in the audio display, search for SYNC on your phone. See your phone's manual if necessary. When prompted on your cell phone’s display, confirm that the PIN provided by SYNC matches the PIN displayed on your cell phone. Skip the next step. If you are prompted to enter a PIN on your device, it does not support Secure Simple Pairing. To pair, enter the PIN displayed on the screen. The display indicates when the pairing is successful. When the option to set the phone as primary appears, select either yes or no. SYNC may prompt you with more cell phone options. Your cell phone may also prompt you to give SYNC permission to access information. For more information on your cell phone’s capability, see your cell phone’s manual and visit the website.
Delete	Select the delete option and confirm when the system asks to delete the selected device. After deleting a phone from the list, you have to repeat the pairing process to pair it again.
Master	The system attempts to connect with the primary cellular phone each time you switch on the ignition. When you select a cellular phone as primary, it appears first in the list, marked with an asterisk. Set a previously paired phone as master by selecting the master option and confirming it as the primary.
Conn.	Connect a previously connected phone. You can only have one phone connected at a time to use the phone's func- tionality. When you connect another phone, the previous phone disconnects from the telephone services. The system allows you to use different Bluetooth devices for the cellular phone functionality and the Bluetooth audio music playback feature at the same time.
Discon.	Disconnects the selected cellular phone. Select this option and confirm when asked. After disconnecting a phone, you can reconnect it again without repeating the full pairing process.

Press the MENU button.

Select the SYNC settings option, and then press the OK button.

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Display	Description and action
Bluetooth on	Check or uncheck this option to switch the system's Bluetooth interface off or on. Select this option, and then press the OK button to change the option's status.
Set defaults	Return to the factory default settings without erasing your indexed information (such as phonebook, call history, text messages and paired devices). Select this option and confirm when prompted in the audio display.
Master reset	Completely erase all information stored in the system (such as phonebook, call history, text messages and paired devices) and return to factory default settings.
Install on SYNC	Install downloaded applications or software updates. Select this option and confirm when prompted in the audio display. There must be a valid SYNC application or update available on the USB drive in order to finish an installation successfully.
System info	Display the system's version numbers as well as its serial number. Press the OK button to select.
Voice settings	The voice settings submenu contains various options. See Using Voice Recognition (page 361).
Browse USB	Browse the actual menu structure of the connected USB device. Press the OK button and use the up and down arrow buttons to scroll through the folders and files. Use the left or right arrow buttons to enter or leave a folder. You can select media content for playback from this menu.

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SYNC™ APPLICATIONS AND SERVICES (IF EQUIPPED)

In order for the following features to work, your cellular phone must be compatible with SYNC. To check your phone's compatibility, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.

911 Assist: Can alert 911 in the event of an emergency.

SYNC AppLink: Allows you to connect to and use certain applications (if your phone is compatible).

These features may require activation. Available AppLink enabled apps vary by market.

WARNING: Always place your phone in a secure location in your vehicle so it does not become a projectile or get damaged in a crash. Failure to do so may cause serious injury to someone or damage the phone which could prevent 911 Assist from working properly.

Note: The SYNC 911 Assist feature must be set on before the incident.

Note: The SYNC 911 Assist feature only operates in the U.S., Canada or in a territory in which 911 is the emergency number.

Note: Before setting this feature on, make sure that you read the 911 Assist Privacy Notice later in this section for important information.

Note: If any user switches 911 Assist to on or off, that setting applies for all paired phones. If you switch on 911 Assist, either a voice message plays or a display message or an icon comes on when you start your vehicle and after a previously paired phone connects.

Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature.

If a crash deploys an airbag (excluding knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth enabled phone. You can learn more about the 911 Assist feature, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.

See Supplementary Restraints System (page 44). Important information about airbag deployment is in this chapter.

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See Roadside Emergencies (page 232). Important information about the fuel pump shut-off is in this chapter.

If you choose not to activate this feature you will have the following options:

Menu Item	Action and Description
Voice Reminder ON	Provides a display and voice reminder at phone connection at vehicle start.
Voice Reminder OFF	Provides a display reminder only without a voice reminder at phone connection.

To make sure that 911 Assist works properly:

SYNC must be powered and working properly at the time of the incident and throughout feature activation and use.

The 911 Assist feature must be set on before the incident.

You must pair and connect a Bluetooth enabled and compatible cell phone to SYNC.

A connected Bluetooth enabled phone must have the ability to make and maintain an outgoing call at the time of the incident.

A connected Bluetooth enabled phone must have adequate network coverage, battery power and signal strength.

The vehicle must have battery power and be located in the U.S., Canada or in a territory in which 911 is the emergency number.

Not all crashes deploy an airbag or activate the fuel pump shut-off (the triggers for 911 Assist). If a connected cell phone sustains damage or loses its connection to SYNC during a crash, SYNC searches for and tries to connect to a previously paired cell phone; SYNC then attempts to call the emergency services.

Before making the call:

SYNC provides a short window of time (about 10 seconds) to cancel the call. If you fail to cancel the call, SYNC attempts to dial 911.

SYNC says the following, or a similar message: "SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel".

If you do not cancel the call, and SYNC makes a successful call, a pre-recorded message plays for the 911 operator, and then the occupant(s) in your vehicle is able to talk with the operator. Be prepared to provide your name, phone number and location immediately, because not all 911 systems are capable of receiving this information electronically.

Your cellular phone or 911 Assist hardware sustains damage in a crash.

The vehicle's battery or the SYNC system has no power.

The phone(s) thrown from your vehicle are the ones paired and connected to the system.

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When you switch on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not switch the feature on.

The system enables voice and steering wheel control of SYNC AppLink enabled smartphone apps. When an app is running through AppLink, you can control main features of the app through voice commands and steering wheel controls.

Note: You must pair and connect your smartphone to SYNC to access AppLink.

Note: iPhone users need to connect the phone to the USB port.

Note: Android users need to connect the phone to SYNC using Bluetooth.

Note: For information on available apps, supported smartphone devices and troubleshooting tips please visit the local website.

Note: Availability of SYNC AppLink enabled Apps will vary by region.

Note: Make sure you have an active account for the app that you have downloaded.

Some apps work automatically with no setup. Other apps want you to configure your personal settings and personalize your experience by creating stations or favorites. We recommend you do this at home or outside of your vehicle.

Note: AppLink is not available if your vehicle is equipped with the MyFord Touch system.

Press the MENU button to access the menu on-screen. Then select:

Menu Item	Action and Description
SYNC-Apps
Mobile	Scroll through the list of
Apps	available applications and select a particular app or
	select:
	Find New Apps

Note: If you cannot find a compatible SYNC AppLink app, make sure the required app is running on the mobile device.

When an app is running through SYNC, press the right arrow button on the steering wheel control to access the app menu.

You can access various app features from here, for example thumbs up and thumbs down.

Press the left arrow button on the steering wheel control to exit the app menu.

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Press the voice button then when prompted say:

Menu Item

Action and Description

mobile (apps | applications)

Say the name of the application after the tone.

The app should start. When an app is running through SYNC, you can press the voice button and speak commands specific to the app, for example "Play Playlist Road Trip".

help

Use this command to discover the available voice commands.

SYNC Mobile App Voice Commands

The following voice commands are always available:

Menu Item	Action and Description
mobile (apps \| applications)	SYNC prompts you to say the name of an app to start it on SYNC.
list [mobile] (apps \| applications)	SYNC lists all of the currently available mobile apps.
find [new] [mobile] (apps \| applications)	Searches your connected mobile device for SYNC-compatible mobile apps.
help
You can say the name of a mobile app at any time to start the mobile app on SYNC.

App Permissions

The system organizes app permissions by groups. You can grant these group permissions individually. You can change a permission group status any time when not driving, by using the settings menu.

When you launch an app using SYNC, the system may ask you to grant certain permissions, for example:

• To allow your vehicle to provide vehicle information to the app such as, but not limited to: Fuel level, fuel economy, fuel consumption, engine speed, rain sensor, odometer, VIN, external temperature, gear position, tire pressure, and head lamp status.

• To allow your vehicle to provide driving characteristic information such as, but not limited to: MyKey, seat belt status, engine revolutions per minute, gear position, braking events, steering wheel angle, and accelerator pedal position.

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To allow your vehicle to provide location information, including: GPS and speed.

To allow the app to send push notifications using the vehicle display and voice capabilities while running in a background state. Push notifications may be particularly useful for news or

location based apps.

Note: You only need to grant permissions the first time you use an app with SYNC.

Note: We are not responsible or liable for any damages or loss of privacy relating to usage of an app, or dissemination of any vehicle data that you approve us to provide to an app.

Enabling SYNC Mobile Apps

In order to enable mobile apps, SYNC requires user consent to send and receive app authorization information and updates using the data plan associated with the connected device.

Data is sent to us in the United States through the connected device. The information is encrypted and includes your VIN, SYNC module number, anonymous usage statistics and debugging information. Updates may take place.

Note: You must enable mobile apps for each connected device the first time you select a mobile app using the system.

Note: Standard data rates apply. We are not responsible for any additional charges you may receive from your service provider, when your vehicle sends or receives data through the connected device. This includes any additional charges incurred due to driving in areas when roaming out of a home network.

You can view the current status of an app in the settings menu.

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Menu Item	Action and Description
Update Needed	The system has detected a new app requiring authorization or a general permissions update.
Up-To-Date	No update is required.
Updating...	The system is trying to receive an update.

Update settings

Menu Item

Action and Description

Request Update

Select this option from the settings menu to manually perform a needed update.

Disable Updates

Select this option from the settings menu to disable automatic updates.

Doing so also disables the use of Mobile Apps on SYNC.

USING SYNC™ WITH YOUR MEDIA PLAYER

You can access and play music from your digital music player over your vehicle's speaker system using the system's media menu or voice commands. You can also sort and play your music by specific categories, such as artist and album.

Note: The system is capable of indexing up to 15,000 songs.

SYNC is capable of hosting nearly any digital media player including: iPod, Zune, plays from device players, and most USB drives. SYNC also supports audio formats, such as MP3, WMA, WAV and ACC.

Confirm that the USB device has been formatted correctly and has the following specifications:

• USB 2.0.

• File format must be FAT16/32.

The format of the audio files on the USB device must be:

• MP3.

• Non DRM protected WMA.

• WAV.

• AAC.

Note: If your digital media player has a power switch, make sure you switch it on before plugging it in.

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Plug the device into one of the vehicle's USB ports.

Voice Command

Action and Descrip- tion

(USB [stick] | iPod

| MP3 [player])

You can now play music by saying any of the appropriate voice commands. See the media voice commands.

Words in brackets [ ] are optional and do not have to be spoken for the system to understand the command. For example, for where (USB [stick] | iPOD | MP3 [player]) appears, you can say USB or USB stick.

To Connect Using the System Menu

Plug the device into one of the vehicle's USB ports.

Press the MEDIA button and select either USB 1 or USB 2 from the media source list in the audio display.

Message	Description and Action
Browse USB	Depending on how many media files are on your connected device, an indexing message may appear in the display. When indexing is complete, the selected source starts to playback audio automatically.

Message

Play all

Playlists

Songs

Artists

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Message

Albums

Genres

Browse USB

Reset USB

Press the voice button and when prompted say:

Voice Command	Description and Action
(USB [stick] \| iPod \| MP3 [player])	You can now play music by saying any of the appropriate voice commands.

You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where; (what's | what is) appears you say; what's or what is.

You must say any of the voice commands that appear outside of open and close brackets. For example, where; (what's | what is) playing, you must say either "what's playing" or "what is playing".

Command	Description and Action
pause	Pauses device playback.
play	Resumes device playback.
play [album]
play all	Play all media on the device from the first track to the last.
play [artist]
play [genre]
play [playlist]
next [track \| title \| song \| file \| podcast \| chapter \| episode]	Plays the next track on the current media.
previous [track \| title \| song \| file \| podcast \| chapter \| episode]	Plays the previous track on current media.
[play] (similar music \| more like this)	Creates a playlist with a similar genre to the one currently playing.
play [song \| track \| title \| file]
repeat off
repeat (one \| track) [on]	Repeats the current track.

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Command	Description and Action
shuffle [all] [on]	Plays the current playlist in a random order. (Not all devices support this command.)
shuffle off
((who's \| who is) this \| who plays this \| (what's \| what is) playing [now] \| (what \| which) (song \| track \| artist) is this \| (who's \| who is) playing \| (what's \| what is) this)	At any time during playback, you can press the voice button and ask the system what is playing. The system reads the metadata tags (if populated) of the current track.

is a dynamic listing, meaning that it could be the name of anything, such as a group, artist or song. For example you could say "Play artist The Beatles".

SYNC provides the user with many intuitive ways to find and play a song using voice. For example, if we have a song called "Penny Lane" from the album "Magical Mystery Tour" we can say the following to play this song:

Play song "Penny Lane".

Play "Penny Lane".

If we wanted to play the entire album, we can say:

Play album "Magical Mystery Tour".

Play "Magical Mystery Tour".

The system is also capable of playing music from your cellular phone through Bluetooth.

To switch the Bluetooth Audio on, press the MEDIA button and select:

Menu Item

BT audio

Then any of the following:

Voice Command

pause

play

The media menu allows you to select how to play your music (such as by artist, genre, shuffle or repeat), find similar music or reset the index of your USB devices.

Press the MEDIA button and select either USB 1 or USB 2 from the media source list in the audio display to start USB playback.

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Message	Description and Action
Options	This will enter the media menu.

Then any of the following:

Message	Description and Action
Shuffle	Choose to shuffle or repeat your music. Once you make your choice, it remains on until you switch it off.
Repeat track	Choose to shuffle or repeat your music. Once you make your choice, it remains on until you switch it off.
Similar music	You can play similar types of music to the current playlist from the USB port. The system uses the metadata informa- tion of each track to compile a playlist. The system then creates a new list of similar tracks and then begins playing. Each track must have the metadata tags populated for this feature. With certain playing devices, if your metadata tags are not populated, the tracks will not be available in voice recognition, the play menu or this option. However, if you place these tracks onto your playing device in mass storage device mode they are available in voice recognition, the play menu or this option. The system places unknowns into any unpopulated metadata tag.
Reset USB	Resets the USB index. After the new indexing is complete you can choose what to play from the USB song library.

Plug the device into your vehicle's USB port.

Press the MEDIA button (next to the audio display) to select USB playback.

Message	Description and Action
Browse USB	This menu allows you to select and play your media files by artist, album, genre, playlist or track.

If there are no media files to access, the display indicates there is no media.

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Display	Description and Action
Play all	Play all indexed media files from your device one at a time in numerical order.* Press the OK button to select. The first track title appears in the display.
Playlists	Access your playlists (from formats like ASX, M3U, WPL, or MTP).* Press the OK button to select. Scroll to select the desired playlist, and then press the OK button.
Songs	Search for and play a specific indexed track.* Press the OK button to select. Scroll to select the desired track, and then press the OK button.
Artists	Sort all indexed media files by artist. The system then lists and plays all artists and tracks alphabetically.* Press the OK button to select. Scroll to select the desired artist, and then press the OK button.
Albums	Sort all indexed media files by album.* Press the OK button to select. Scroll to select the desired album, and then press the OK button.
Genres	Sort all indexed media files by genre (category) type.* Press the OK button to select. Scroll to select the desired genre, and then press the OK button.
Browse USB	Browse all supported media files on your media player connected to the USB port. You can only view media files that are compatible with SYNC. (Other files are not visible.) 1. Press the OK button to select.

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Display	Description and Action
	2. Scroll to browse indexed media files on the device, and then press the OK button.
Reset USB	Resets the USB index. After the new indexing is complete, you can choose what to play from the USB song library.

*You can use the buttons at the bottom of the audio display to jump to a certain alphabetical category quickly. You can also use the letters on the audio system's numeric keypad to jump in the list.

You can access and view your USB songs using voice commands.

Plug the device into your vehicle's USB port.

Accessing and Viewing USB Media

(browse | search | show) all (album | albums)

(browse | search | show) all (artist | artists)

(browse | search | show) all (genre | genres)

(browse | search | show) all (playlist | playlists)

(browse | search | show) all (song | songs

(browse | search | show) album

(browse | search | show) artist

(browse | search | show) genre

(browse | search | show) playlist

USB 2 (If Equipped)

Your vehicle may come equipped with an additional USB port. If so, USB 1 is located at the front of the vehicle at the bottom of the instrument panel. USB 2 is located inside the storage compartment of the vehicle's center console.

You can plug in an additional USB device into the second USB port.

You can access both USB devices by using voice commands.

Voice command

USB 1

USB 2

Note: SYNC only supports one connected iOS (Apple) devices at a time (whichever one you plug in first). When you connect a second iOS device, the systems charges it, but does not support playback from it.

You can access these menus using the audio display. See Using SYNC™ With Your Phone (page 363).

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Your voice system allows you to change audio sources with a simple voice command.

Voice Command

(music | audio | entertainment) [system]

Below are a few examples of voice commands you can use.

[tune [to]] AM

[tune [to]] AM1

[tune [to]] AM (autostore | AST | autoset)

[tune [to]] AM 2

Bluetooth (audio | stereo)

(disc | CD [player]) play

[tune [to]] FM

[tune [to]] FM1

[tune [to]] FM (autostore | AST | autoset)

[tune [to]] FM 2

Radio

tune [to] SAT *

Sirius *

(USB [stick] | iPod | MP3 [player])

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* If equipped.

If you are listening to the radio, press the voice button, and then say any of the commands in the

following table.

Voice Command

Radio

You can then say any of the following commands.

[tune [to]] AM

[tune [to]] AM1

[tune [to]] AM (autostore | AST | autoset)

[tune [to]] AM 2

[tune [to]] (AM | [AM])

[tune [to]] AM preset

[tune [to]] AM1 preset

[tune [to]] FM

[tune [to]] FM1

[tune [to]] FM (autostore | AST | autoset) preset

Voice Commands
[tune [to]] SAT 2 preset
[tune [to]] SAT 3 preset
tune [to] [Sirius]
Help
[tune [to]] Sirius	You can say the
[channel]	channel number (0- 233) to listen to that
	Sirius station.

* If equipped.

To listen to Sirius satellite radio, press the voice button and, after the tone, say:

Voice Commands

Sirius

Voice Commands

tune [to] SAT

[tune [to]] SAT 1

[tune [to]] SAT 2

[tune [to]] SAT 3

[tune [to]] preset

[tune [to]] SAT 1 preset

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If you are listening to a CD, press the voice button, and then say any of the commands in the

following table.

Voice Command

(shuffle | random | mix) (CD [player] | disc) [on]

(shuffle | random | mix) folder [on]

shuffle off

SYNC™ TROUBLESHOOTING

Your SYNC system is easy to use. However, should questions arise, see the tables below.

Use the website at any time to check your phone's compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information.

Phone issues
Issue	Possible cause(s)	Possible solution(s)
There is excessive back- ground noise during a phone call.	The audio control settings on your phone may be affecting SYNC perform- ance.	Review your phone's manual about audio adjustments.
During a call, I can hear the other person but they cannot hear me.	This may be a possible phone malfunction.	Try turning off the device, resetting the device, removing the device's battery, then trying again.
		Go to the website to review your phone's compatibility.
SYNC is not able to down- load my phonebook.	This is a phone-dependent feature. This may be a possible phone malfunction.	Try turning off the device, resetting the device or removing the device's battery, then trying again. Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. Use the SYNCmyphone feature available on the website.
The system says Phonebook Downloaded but the phonebook in SYNC is empty or missing contacts.	This may be a limitation on your phone's capability.	Try pushing your phonebook contacts to SYNC by using the Add Contacts feature.

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Phone issues
Issue	Possible cause(s)	Possible solution(s)
		If the missing contacts are stored on your SIM card, try moving them to the device memory. Remove any pictures or special ring tones associ- ated with the missing contact. Depending upon your phone, you may have to grant SYNC permission to access your phonebook contacts. Make sure to confirm when prompted by your phone during the phonebook download.
		Go to the website to review your phone's compatibility.
	This is a phone-dependent feature.	Try turning off the device, resetting the device or removing the device's battery, then trying again.
I am having trouble connecting my phone to SYNC.		Try deleting your device from SYNC, deleting SYNC from your device and trying again.
	This may be a possible phone malfunction.	Check the security and auto accept and prompt always settings relative to the SYNC Bluetooth connection on your phone.
		Update your device's firm- ware.

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Phone issues
Issue	Possible cause(s)	Possible solution(s)
		Turn off the Auto phone- book download setting.
	This is a phone-dependent feature.	Go to the website to review your phone's compatibility.
Text messaging is not working on SYNC.	This may be a possible phone malfunction.	Try turning off the device, resetting the device or removing the device's battery, then trying again.

USB and media issues
Issue	Possible cause(s)	Possible solution(s)
		Try turning off the device, resetting the device, removing the device's battery, then trying again.
I am having trouble connecting my device.	This may be a possible device malfunction.	Make sure you are using the manufacturer's cable. Make sure you insert the USB cable correctly into the device and the USB port.
		Make sure that the device does not have an auto- install program or active security settings.
SYNC does not recognize my device when I turn on the car.	This is a device limitation.	Make sure you are not leaving the device in your vehicle during very hot or cold temperatures.
Bluetooth audio does not stream.	This is a phone-dependent feature.	Review the device compatib- ility chart on the SYNC website to confirm your phone supports the Bluetooth audio streaming function.

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USB and media issues
Issue	Possible cause(s)	Possible solution(s)
	The device is not connected.	Make sure you correctly connect the device to SYNC, and that you have pressed play on your device.
SYNC does not recognize music that is on my device.	Your music files may not contain the correct artist, song title, album or genre information. The file may be corrupted. The song may have copy- right protection, which does not allow it to play.	Make sure that all song details are populated. Some devices require you to change the USB settings from mass storage to MTP class.

Voice command issues
Issue	Possible cause(s)	Possible solution(s)
	You may be using the wrong voice commands.	Review the phone voice commands and the media voice commands at the beginning of their respective sections.
SYNC does not understand what I am saying.	You may be speaking too soon or at the wrong time.	After pressing the voice icon, wait until after the tone sounds and Listening appears before saying a command. Any command spoken before this does not register with the system.
SYNC does not understand the name of a song or artist.	You may be using the wrong voice commands.	Review the media voice commands at the beginning of the media section.

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Voice command issues
Issue	Possible cause(s)	Possible solution(s)
	You may be saying the name differently than the way you saved it.	Say the song or artist exactly as listed. If you say "Play Artist Prince", the system does not play music by Prince and the Revolution or Prince and the New Power Generation.
		Make sure you are saying the complete title, such as "California remix featuring Jennifer Nettles".
	The system may not be reading the name the same way you are saying it.	If the song titles are in all CAPS, you have to spell them. LOLA requires you to say "L-O-L-A". Do not use special charac- ters in the title. The system does not recognize them.
		Review the Phone voice commands at the beginning of the phone section.
SYNC does not understand or is calling the wrong contact when I want to make a call.	You may be using the wrong voice commands. You may be saying the name differently than the way you saved it.	Make sure you are saying the contacts exactly as they are listed. For example, if you save a contact as Joe Wilson, say "Call Joe Wilson". Using the SYNC phone menu, open the phonebook and scroll to the name SYNC is having trouble understanding. SYNC will read the name to you, giving you some idea of the pronunciation SYNC is expecting.

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Voice command issues
Issue	Possible cause(s)	Possible solution(s)
	The system may not be reading the name the same way you are saying it.	The system works better if you list full names, such as "Joe Wilson" rather than "Joe".
	Contacts in your phonebook may be very short and similar, or they may contain special characters.	Do not use special charac- ters, such as 123 or ICE, as the system does not recog- nize them.
	Your phonebook contacts may be in CAPS.	If a contact is in CAPS, you have to spell it. JAKE requires you to say "Call J- A-K-E".

AppLink issues
Issue	Possible cause(s)	Possible solution(s)
AppLink Mobile Applica- tions: When I select "Find New Apps," SYNC does not find any applications.	An AppLink capable phone is not connected to SYNC.	Ensure you have a compat- ible smartphone; an Android with OS 2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher. Addition- ally, ensure your phone is paired and connected to SYNC in order to find AppLink-capable apps on your device. iPhone users must also connect to SYNC's USB port with an Apple USB cable.
My phone is connected, but I still cannot find any apps.	AppLink-enabled apps are not installed and running on your mobile device.	Ensure you have down- loaded and installed the latest version of the app from your phone's app store. Ensure the app is running on your phone. Some apps require you to register or

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AppLink issues
Issue	Possible cause(s)	Possible solution(s)
		login on the app on the phone before using them with AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settings menu on the phone.
My phone is connected, my app(s) are running, but I still cannot find any apps.	Sometime apps do not properly close and re-open their connection to SYNC, over ignition cycles, for example.	Closing and restarting apps may help SYNC find the application if you cannot discover it inside the vehicle. On an Android device, if apps have an "Exit' or 'Quit' option, select that then restart the app. If the app does not have that option, you can also manually "Force Close" the app by going to the phone's settings menu, selecting 'Apps.' then finding the particular app and choosing 'Force stop.' Don't forget to restart the app afterwards, then select "Find New Apps" on SYNC. On an iPhone with iOS7+, to force close an app, double tab the home button then swipe up on the app to close it. Tab the home button again, then select the app again to restart it. After a few seconds, the app should then appear in SYNC's Mobile App's Menu.
My Android phone is connected, my app(s) are running, I restarted them, but I still cannot find any apps.	There is a Bluetooth bug on some older versions of the Android operating system that may cause apps that were found on your previous vehicle drive to not be found again if you have not turned off Bluetooth.	Reset the Bluetooth on your phone by turning it off and then turning Bluetooth back on. If you are in your vehicle, SYNC should be able to automatically re-connect to your phone if you press the "Phone" button.

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AppLink issues
Issue	Possible cause(s)	Possible solution(s)
My iPhone phone is connected, my app is running, I restarted the app but I still cannot find it on SYNC.	The USB connection to SYNC may need to be reset.	Unplug the USB cable from the phone, wait a moment, and plug the USB cable back in to the phone. After a few seconds, the app should appear in SYNC's Mobile Apps Menu. If not, "Force Close" the application and restart it.
I have an Android phone. I found and started my media app on SYNC, but there is no sound or the sound is very low.	The bluetooth volume on the phone may be low.	Try increasing the Bluetooth volume of the device by using the device's volume control buttons which are most often found on the side of the device.
I can only see some of the AppLink apps running on my phone listed in SYNC's Mobile Apps Menu.	Some Android devices have a limited number of bluetooth ports apps can use to connect. If you have more AppLink apps on your phone than the number of available Bluetooth ports, you will not see all of your apps listed in SYNC's mobile apps menu.	Force close or uninstall the apps you do not want SYNC to find. If the app has a "Ford SYNC" setting, disable that setting in the app's settings menu on the phone.

SYNC System Reset

The SYNC system in your vehicle has System Reset feature that can be performed if the function of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (Such as paired devices, phonebook, call history, text messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>) button while pressing and holding the Radio Power button. Release both buttons after 2-3 seconds. Please allow a few minutes for the reset to complete. After a few minutes has passed you can resume using the SYNC system.

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